Customer Support Representative

Customer Support Representative

Our client, a leading real estate and asset management company, is committed to delivering exceptional services to our clients. They are looking for a well-spoken service representative to be responsible for soliciting sales and Marketing over the telephone. The customer representative's responsibilities include contacting potential customers, reading from a prescribed script, focusing on customer needs to close sales, and documenting customer information, purchases, and Sales.

A customer representative needs to have excellent communication skills as well as sales ability. should be meticulous in keeping records and able to handle all aspects of making a sale.

Customer Representative Responsibilities:

• Initiating sales with potential customers over the phone with the data provided.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases and sales.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions about the products.

Customer Representative Requirements:

• Excellent communication skills.
• Creative thinking skills.
• The patience and ability to engage customers in conversation.
• Good sales ability.
• Working knowledge of relevant computer software.
• Excellent interpersonal and problem-solving skills.
• The ability to handle rejection and stress in soliciting customers.