Customer Support Representative

About Vertex Group:
Vertex Group is contributing towards digital transformation in this modern world with a dedicated team of experts from the industry. With headquarters in Time’s Square, New York, USA, we have a global presence and t connectivity across the globe with offices in the USA, the UK, the Philippines, the UAE, Nepal, India, and Africa. Job Summary: We are looking for dynamic and motivated Sales Executives to join our growing team. The role involves making outbound calls to prospective customers, understanding their financial needs, and promoting loan or financial products. The ideal candidate should possess good communication skills, sales aptitude, and fluency in multiple languages. Key Responsibilities:  Make outbound sales calls to potential customers for personal loans and other financial products.  Achieve monthly and quarterly sales targets as assigned.  Maintain accurate customer and sales records in the CRM system.  Explain product details clearly and professionally to customers.  Follow up with interested leads to ensure conversions.  Deliver excellent customer service while maintaining a positive and persuasive attitude. Required Skills & Qualifications:  Excellent communication and interpersonal skills.  Proficiency in English (both verbal and written)  Strong persuasion and negotiation abilities  Self-motivated, target-oriented, and performance-driven  Basic computer knowledge  Freshers are welcome to apply.  Up to 2 years of experience in Personal Loans, Credit Cards, Insurance, Banking, Finance, or Mutual Funds  Candidates with prior Customer Support experience from the above fields are acceptable.Experience in outbound sales / telesales will be an added advantage Language Requirements:  Candidates must have a balance of Hindi + English and one regional language (Gujarati, Kannada, Bengali, or Telugu).  Preferred combinations: o (Gujarati/Bengali) – Central/North India → Hindi + Regional Language + English (average proficiency) o (Kannada) – South India → English + Regional Language + Hindi (average proficiency) Education & Experience:  Minimum Qualification: 12th Pass / Graduate in any discipline  Experience: 0–2 years Maximum Experience (Freshers with excellent communication skills may also apply) Compensation & Benefits:  Competitive fixed salary  Attractive performance-based sales incentives  Growth opportunities within the organization Why Join Us:  Fast-paced and supportive work environment  Opportunity to build a successful sales career  Rewarding incentives for achievers and top performers