Customer Support Representative

Urgent Hiring_Customer Support Representative with a leading US Healthcare Industry @ Mohali Location.

Whats App Resume - 8951858328

Mail - rohita,robert@adecco.com

Position: Customer Experience Representative (Agent)

Job Requirements:

• Professionally handle a high volume of incoming calls
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above • Ability to utilize and navigate multiple systems simultaneously • Be dependable and meet all attendance requirements • Resolve customer issues via one call resolution guidelines and/or escalated process • Meet or exceed company and client performance metrics • Maintain a balance between company policy and client benefit in decision making • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers • Responsible for call disposition or compiling and generating reports as required • Ability to accept and embrace changes within the current business environment

  Qualifications:

  
  
• 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
  • Stable work history • Professional appearance • Strong detail orientation and excellent communication/listening skills