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NIRA
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Customer Support Representative

Customer Support Representative

NIRA

3 years

0 Lacs

bengaluru karnataka india

Posted:8 hours ago| Platform:

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Skills Required

support processing resolve empathy transactions documentation compliance finance communication excel word crm

Work Mode

On-site

Job Type

Full Time

Job Description

Urgently Requirement For Customer Support and KYC Process

NIRA aspires to be the pre-eminent financial brand for the mass market or "Middle India". We already have customers in over 5,000 towns and cities, and we're growing quickly. It's a very exciting time to join us. We are over 100+ employees.

Multi-Tasking Executive

Key Responsibilities

Customer Support

Act as the first point of contact for customer queries via calls, emails, and chat.
Address customer concerns, resolve issues, and escalate cases when necessary.
Guide customers through processes such as application status, repayments, and closure formalities.
Maintain high standards of professionalism and empathy while handling customer interactions.
Keep records of customer interactions, transactions, and feedback in the system.

Disbursal Operations

Coordinate with internal teams and external NBFC/banking partners for loan disbursal.
Verify customer documentation and ensure compliance with internal and regulatory guidelines.

Qualifications & Skills

Graduate in any discipline (Commerce/Finance background preferred).
1–3 years of experience in customer support, loan processing, or financial operations.
Strong communication skills (verbal & written) in English and regional languages.
Good knowledge of MS Office (Excel, Word, Outlook) and CRM tools.
Ability to multitask, prioritize, and manage time effectively.
Knowledge of NBFC/banking loan processes will be an added advantage.

8884144335(gracy.pandey@nirafinance.com)

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