Customer Support Representative

Customer Support Representative (Freshers Only)Role Overview

ResponsibilitiesCustomer Interaction: Respond to customer inquiries via phone, email, and chat, providing accurate information and assistance.IssueResolution: Identify and resolve customer issues efficiently, escalating complex cases when necessary.Record Keeping: Maintain detailed and accurate records of customer interactions and transactions.Collaboration: Work with other departments to resolve customer issues and improve service delivery.Feedback Collection: Gather customer feedback to identify areas for improvement and contribute to service enhancements.Product Knowledge: Stay updated on product features and services to provide informed assistance.Process Adherence: Follow company policies and procedures to ensure consistent service quality.Salary 15000 ~ 25000ExperienceFor FreshersSkillsExcellent verbal and written communication skills.Strong problem-solving and analytical abilities.Ability to handle difficult situations with empathy and professionalism.Proficiency in using customer support software and CRM systems.Time management skills and the ability to prioritize tasks effectively.EducationHigh school diploma or equivalent; additional education in customer service or related fields is a plus.