Job Title: Customer Service Associate (Healthcare Process) Location: Sector 20, Gurugram, Haryana Experience Required: Minimum 2-3 months experience as a Customer Service Associate (CSA) in a international voice process. Employment Type: Full-Time Shift: Rotational shifts About the Role We are seeking a proactive and empathetic Customer Service Associate to join our healthcare insurance process team. The ideal candidate will have at least 2-3 months of experience handling nternational customers. Key Responsibilities Manage inbound and outbound calls related to healthcare insurance policies and claims. Provide assistance to customers regarding policy information, claims status, premium payments, and coverage details. Guide customers through the claim filing process and required documentation. Maintain accurate logs of customer conversations and transactions. Handle policy renewals, endorsements, and updates as per customer requests. Resolve policyholder issues efficiently and escalate unresolved cases appropriately. Ensure compliance with applicable country-specific regulations (e.g., HIPAA, GDPR) along with client and company standards. Consistently achieve targets in customer satisfaction and process KPIs. Required Skills & Qualifications At least 2-3 months of experience handling international voice process. Strong communication skills in English. Good listening and interpersonal skills; ability to explain policy details clearly. Familiarity with CRM tools and computer applications (basic MS Office). Ability to handle stressful scenarios and multitask. Willingness to work rotational shifts (including night shifts, if required). Bonus Understanding of healthcare insurance terms (policy, claims, TPA, coverage, etc.).
We are looking for enthusiastic and customer-focused individuals to join our Voice Process team . This role is ideal for freshers, graduates who have strong communication skills and a passion for delivering excellent customer service. We have multiple openings. Location: Gurugram Jog type: Work from office Shift: Rotational Shift Handle inbound and outbound customer calls with professionalism. Resolve queries, provide accurate information, and ensure customer satisfaction. Maintain call quality standards and follow company guidelines. Update customer details accurately in the system after every interaction. Meet performance metrics such as response time, quality score,and customer feedback. Required Skills: Excellent verbal communication skills in [English / Regional Language as applicable]. Active listening and problem-solving ability. Positive attitude and willingness to learn. Basic computer knowledge for data entry
About the job: Graduation is compulsory Key responsibilities: Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries. Provide accurate and timely information regarding flight schedules, fares, and policies. Resolve customer complaints and provide appropriate solutions within set timelines. Maintain a high level of professionalism and empathy with customers at all times. Document all interactions clearly and accurately in the system. Escalate complex issues to senior support or supervisors as needed. Required skills: Excellent communication skills in English Strong listening and problem-solving skills. Ability to remain calm and handle high-stress Willingness to work in shifts, including weekends and holidays Who can apply: Only those candidates can apply who: Salary: ₹ 3,00,000 /year Experience: 0 year(s) Deadline: 2025-10-09 23:59:59 Other perks: 5 days a week, Cab/Transportation facility Skills required: English Proficiency (Spoken) and Effective Communication About Company: BLUE SOLUTION is an IT Consultancy and IT Placement Company based out of Gurgaon. We have our clients in and outside of India. We need Interns and Freshers on a regular basis to support our client's requirements.