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Blue Solutions

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1 Job openings at Blue Solutions
Customer Support Representative

gurugram

0 - 3 years

INR 8e-05 - 0.0001 Lacs P.A.

On-site

Full Time

Job Title: Customer Service Associate (Healthcare Process) Location: Sector 20, Gurugram, Haryana Experience Required: Minimum 2-3 months experience as a Customer Service Associate (CSA) in a international voice process. Employment Type: Full-Time Shift: Rotational shifts About the Role We are seeking a proactive and empathetic Customer Service Associate to join our healthcare insurance process team. The ideal candidate will have at least 2-3 months of experience handling nternational customers. Key Responsibilities Manage inbound and outbound calls related to healthcare insurance policies and claims. Provide assistance to customers regarding policy information, claims status, premium payments, and coverage details. Guide customers through the claim filing process and required documentation. Maintain accurate logs of customer conversations and transactions. Handle policy renewals, endorsements, and updates as per customer requests. Resolve policyholder issues efficiently and escalate unresolved cases appropriately. Ensure compliance with applicable country-specific regulations (e.g., HIPAA, GDPR) along with client and company standards. Consistently achieve targets in customer satisfaction and process KPIs. Required Skills & Qualifications At least 2-3 months of experience handling international voice process. Strong communication skills in English. Good listening and interpersonal skills; ability to explain policy details clearly. Familiarity with CRM tools and computer applications (basic MS Office). Ability to handle stressful scenarios and multitask. Willingness to work rotational shifts (including night shifts, if required). Bonus Understanding of healthcare insurance terms (policy, claims, TPA, coverage, etc.).

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