Customer Support Representative

0 - 1 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Voice Process team

We have multiple openings.

Location: Gurugram

Jog type: Work from office
Shift: Rotational Shift

  • Handle inbound and outbound customer calls with professionalism.
  • Resolve queries, provide accurate information, and ensure customer satisfaction.
  • Maintain call quality standards and follow company guidelines.
  • Update customer details accurately in the system after every interaction.
  • Meet performance metrics such as response time, quality score,and customer feedback.

 

Required Skills:

  • Excellent verbal communication skills in [English / Regional Language as applicable].
  • Active listening and problem-solving ability.
  • Positive attitude and willingness to learn.
  • Basic computer knowledge for data entry

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