Customer Support Professional

You will play a crucial role as a Customer Support Executive by managing client queries and providing effective solutions to ensure a positive customer experience. Your responsibilities will include: - Responding promptly to customer inquiries through various communication channels such as phone, email, chat, or ticketing systems. - Identifying customer needs, clarifying information, and offering accurate and timely solutions. - Handling and resolving complaints with professionalism and empathy. - Maintaining detailed records of customer interactions, issues, and solutions in CRM systems. - Collaborating with internal teams (sales, technical, operations) to resolve customer issues efficiently. - Following up with customers to confirm issue resolution and ensure high satisfaction levels. - Providing product or service information to customers and assisting in their onboarding process when required. - Escalating unresolved issues to higher-level support teams as necessary. - Recommending improvements in processes, FAQs, and support documentation to enhance customer experience. - Achieving set customer satisfaction (CSAT), response time, and resolution KPIs. Your qualifications should include: - Bachelor's degree in any discipline (preferred). - Proven experience in customer service or support (voice, non-voice, or blended process). - Excellent verbal and written communication skills. - Strong problem-solving abilities, active listening skills, and interpersonal skills. - Ability to multitask, prioritize tasks, and manage time effectively. - Proficiency in CRM tools, MS Office, and online communication platforms. - Patience, empathy, and a customer-first mindset. Additionally, the company offers benefits such as cell phone reimbursement, health insurance, and Provident Fund. Your work language will primarily be English, and the job type is full-time.,