3 - 8 years
22 - 25 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
We are hiring for Voice process and looking for immediate Joiners
Profile Summary
We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base.
Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.
Primary Job Responsibility:Understands the various computer screens and how to utilize them effectivelyInterfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staffAttends assigned training sessions for further improvement in client and customer satisfaction, client information and job performanceAdheres to all company and specific Contact Centre policies and proceduresCompletes any work as assigned by Management.
Education and Essential Experience:6 months BPO or Travel experienceGraduate / UndergraduateExcellent Written and spoken communication, Computer Skills ability/ experience using computer applicationsWilling to work in a contact centre environment with 24/7 rotational shifts (including night shifts)Open to work in a voice environment.
Interview Rounds:HR RoundVersant Test Round / VNA RoundOperations Round.
Key Enablers:Strong process orientationHigh energy, High Integrity & Work EthicsStrong interpersonal skills & ability to communicate effectivelyStrong problem solving skills.
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