Customer Support Manager

About the Role

Customer Success Manager

This role requires strong communication, problem-solving skills, and comfort working in fast-moving AI environments where product iterations are frequent.

Key Responsibilities

• Own the end-to-end

  customer onboarding process

  , ensuring clients successfully adopt the AI calling agent platform
• Conduct product walkthroughs, training sessions, and use-case validations
• Act as the primary point of contact for all customer queries, escalations, and performance issues
• Monitor call reports, agent performance, and analytics dashboards to provide actionable insights to clients
• Drive customer engagement by recommending best practices, new features, and workflow optimizations
• Work closely with the

  product, engineering, and operations teams

  to communicate customer feedback and influence roadmap decisions
• Manage renewals, upsells, and cross-sell opportunities through strong relationships and consistent value delivery
• Maintain detailed documentation, ticket logs, and customer health score updates
• Ensure customer SLAs, uptime, and deliverables are met consistently

What We're Looking For

• 4–7 years of experience in

  Customer Success / Account Management / Support

  in SaaS
• Experience with

  AI/Voice Tech, Contact Centers, ATS/HR Tech, or workflow automation tools

  (preferred)
• Strong communication skills—both written and verbal
• Ability to understand technical concepts (APIs, call logs, workflows, integrations)
• High ownership and the ability to work with minimal oversight
• Strong problem-solving ability and customer empathy