Customer Support Manager [ E-Commerce]

Imagine working for one of the fastest growing Consumer technology brand in India. A company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process. Come grow with Crossbeats and make an impact while enjoying working in a fun filled environment.

We are looking for an experienced, and result-oriented Customer Support Manager to join our customer service team.

The Customer Support Manager is responsible for all aspects of customer post-sales support to our customers and partners. As a Support Manager, your passion for exceeding customer expectations will flourish as you lead a team in delivering exceptional customer experience to our customer base. You will be responsible for the management, professional growth and development of the team. The ideal candidate will support the full scope of Customer Support responsibilities and partner with the organization on strategic initiatives.

What you will do in this role:

• Direct management responsibilities for team of Customer Support Specialist
• Empower the team to deliver great customer support experiences across multiple channels
• Setting quarterly individual goals and providing ongoing performance feedback
• Address escalated customer issues with speed and urgency, orchestrating resources across the company as appropriate.
• Engaging in support of key customers and escalation management
• Establish relationships with all teams across the organization
• A strong focus on building an inclusive and fun team culture!

Skills required:

• 5+ years’ experience in customer service
• 5+ years’ experience managing people
• 3+ years’ experience leading support teams in a fast-paced, enterprise level, mission critical customer support environment
• Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Intuition for Business, and Technical Aptitude
• Act as a role model to others and sets an example of integrity, ethical behavior, and professionalism. Maintain an inclusive and positive work environment.
• Excellent organizational skills and ability to prioritize, lead, multi-task and execute projects multi-functionally
• Superior communications skills (presentation, written, and verbal) to optimally interact with all levels of professional staff. Ability to explain complex concepts simply
• Excellent skills in problem-solving and navigating complicated situations in a professional manner
• A proven track record of growing the scope of a team
• The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years' of customer service [E-Commerce]
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Job Type: Full-time

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Share your salary details here:

CCTC:
ECTC:Notice Period:

Education:

• Bachelor's (Preferred)

Experience:

• Customer Support management [ E-Commerce]: 3 years (Required)

Language:

• Hindi (Required)
• English (Required)

Location:

• Bengaluru, Karnataka (Required)

Work Location: In person