Social Media Marketing: Develop and implement monthly/quarterly/yearly social media strategies across various platforms (Instagram, Facebook, LinkedIn, etc.) Manage and schedule social media content across channels to ensure consistency in messaging, tone, and branding. Monitor, analyse, and report on social media performance metrics, adjusting strategies as needed to achieve KPIs. Write/Research/Communicate engaging content & copy along with appropriate references to design team that resonates with target audiences and current trend. Stay updated on social media trends and emerging platforms to enhance the brand’s presence. New and innovative initiatives that can establish brand presence on different forums and SM channels Requirements * Immediate Joiner or someone can join in 15 days. * MBA/BBA in Marketing * 1-2yrs of experience * Excellent communication skill * Location - Bengaluru, Karnataka * No WFH Job Type: Full-time Pay: ₹35,000.00 - ₹42,746.36 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Application Question(s): What is your Current Package? Work Location: In person
We are a fast-growing Direct-to-Consumer (D2C) brand selling innovative consumer electronics across Amazon, Flipkart, and other marketplaces in India . We pride ourselves on delivering exceptional customer experiences and are looking for a Customer Support Manager to lead our support team and handle marketplace escalations efficiently. Job Role & Responsibilities: 1.Team Leadership: Manage and mentor a team of customer support executives. Set performance benchmarks, conduct training, and ensure high productivity. Monitor response times, resolution rates, and customer satisfaction (CSAT/NPS). 2.Marketplace Escalations & Complaints: Handle high-priority customer escalations from Amazon, Flipkart, and other platforms . Resolve negative reviews, A-to-Z claims, return/refund disputes, and seller performance metrics . Coordinate with marketplace support teams to resolve policy-related issues. 3.Process Improvement: Develop and optimize SOPs for customer queries, returns, and refunds . Implement chatbots, FAQs, and self-help tools to reduce ticket volume. Analyze customer pain points and work with product teams for improvements 4.Performance Metrics & Reporting: Track CSAT, response time, first-contact resolution (FCR), and order defect rate (ODR) . Generate weekly/monthly reports on support performance and marketplace feedback. 5.Cross-functional Collaboration: Work with logistics, operations, and marketplace teams to streamline order fulfillment and reduce complaints. Escalate technical/product issues to the relevant teams for resolution. Skills & Qualifications: 3+ years of experience in e-commerce customer support , preferably in consumer electronics . Strong understanding of Amazon Seller Central, Flipkart Seller Hub, and other marketplace policies . Experience handling escalations, returns/refunds, and seller performance metrics . Excellent communication (written & verbal) in English and Hindi (regional languages a plus). Proficiency in CRM tools (Freshdesk, etc.) and Excel/Google Sheets . Problem-solving mindset with a customer-first approach . Why Join Us? Be part of a fast-growing D2C brand with a strong online presence. Opportunity to build and scale the customer support function . Competitive salary + performance incentives. Flexible work culture. Job Type: Full-time Pay: ₹30,000.00 - ₹37,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Application Question(s): What is your current and expected CTC? What is your notice period? Do you have D2C brand prior experience? Work Location: In person
Make Sales Calls -Call current and potential customers to encourage them to buy our products. Resolve Customer Concerns-Answer customer queries and provide product information. Handle Customer Orders -Accurately record customer orders and details in the system. Order Completion- Process customer purchases and ensure smooth order completion. Customers Satisfaction -Make sure existing customers are happy with our products and services. Meet Sales Targets-Meet daily and monthly goals for call numbers and monthly sales. Provide Product Information-Stay updated on products and services to offer the best solutions to customers. Calls-Handle Incoming calls and chats Lead Generation: Identify potential customers and generate leads for the sales team to follow up. Follow-up on Leads: Regularly follow up on leads and maintain a strong pipeline of sales opportunities. Requirement: Immediate Joiner or who can join in 15 days. No WFH Prior tele-sales experience is mandatory Location- Brigade Road, Bengaluru Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Application Question(s): What is your notice period? What is your current and expected CTC? Language: Hindi (Required) English (Required) Work Location: In person
Social Media Marketing: Develop and implement monthly/quarterly/yearly social media strategies across various platforms (Instagram, Facebook, LinkedIn, etc.) Manage and schedule social media content across channels to ensure consistency in messaging, tone, and branding. Monitor, analyse, and report on social media performance metrics, adjusting strategies as needed to achieve KPIs. Write/Research/Communicate engaging content & copy along with appropriate references to design team that resonates with target audiences and current trend. Stay updated on social media trends and emerging platforms to enhance the brand’s presence. New and innovative initiatives that can establish brand presence on different forums and SM channels Requirements * Immediate Joiner or someone can join in 15 days. * MBA/BBA in Marketing * 1-2yrs of experience * Excellent communication skill * Location - Bengaluru, Karnataka * No WFH Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Work Location: In person
Role: Customer Support Executive Location: Bengaluru, Karnataka (On-site) Day-to-Day Responsibilities 1. Voice Support: Handle customer calls in a professional and courteous manner, providing information, assistance, and resolving issues related to our products/services. 2. Issue Resolution: Identify customer needs, troubleshoot problems, and offer solutions to ensure customer satisfaction. 3. Communication: Clearly articulate information, instructions, and solutions to customers in English, Hindi, and a Southern Indian language. 4. Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions. 5. Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction. 6. Compliance: Adhere to company policies, procedures, and quality standards while handling customer interactions. Requirements : Experience : Minimum of 1 year of experience in a customer service voice process role. Languages : Mandatory Proficiency in English & Hindi. Any Southern Indian language (e.g., Tamil, Telugu, Kannada, Malayalam) will be a plus. Skills: Strong verbal communication skills with the ability to convey information clearly and effectively. Good problem-solving and active listening skills. Tech-Savvy: Familiarity with customer service software and tools. Basic computer skills and ability to navigate multiple systems. Customer Focused: Ability to handle challenging situations with professionalism and empathy Job Type: Full-time Pay: ₹11,851.57 - ₹20,000.00 per month Expected Start Date: 22/09/2025
Imagine working for one of the fastest growing Consumer technology brand in India. A company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process. Come grow with Crossbeats and make an impact while enjoying working in a fun filled environment. We are looking for an experienced, and result-oriented Customer Support Executive to join our customer service team. Day-to-Day Responsibilities : 1. Voice Support: Handle customer calls in a professional and courteous manner, providing information, assistance, and resolving issues related to our products/services. 2. Issue Resolution: Identify customer needs, troubleshoot problems, and offer solutions to ensure customer satisfaction. 3. Communication: Clearly articulate information, instructions, and solutions to customers in English, Hindi, and a Southern Indian language. 4. Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions. 5. Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction. 6. Compliance: Adhere to company policies, procedures, and quality standards while handling customer interactions. Requirements : Experience : Minimum of 1 year of experience in a customer service voice process role. Languages : Mandatory Proficiency in English & Hindi. Any Southern Indian language (e.g., Tamil, Telugu, Kannada, Malayalam) will be a plus. Skills: Strong verbal communication skills with the ability to convey information clearly and effectively. Good problem-solving and active listening skills. Tech-Savvy: Familiarity with customer service software and tools. Basic computer skills and ability to navigate multiple systems. Customer Focused: Ability to handle challenging situations with professionalism and empathy Job Type: Full-time Pay: ₹228,000.00 - ₹270,000.00 per year Benefits: Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Application Question(s): - Do you have prior experience working in customer service or support roles? How many years of experience do you have in handling customer queries via phone, email, or chat? - Have you worked in consumer electronics, lifestyle, or e-commerce industries before? How familiar are you with wearable technology (smartwatches, earbuds, etc.)? Are you an Immediate joiner? Share your salary details here: CCTC: ECTC: Notice Period Language: Hindi (Required) Location: Ashoknagar, Bengaluru, Karnataka (Required) Work Location: In person
Imagine working for one of the fastest growing Consumer technology brand in India. A company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process. Come grow with Crossbeats and make an impact while enjoying working in a fun filled environment. We are looking for an experienced, and result-oriented Customer Support Manager to join our customer service team. The Customer Support Manager is responsible for all aspects of customer post-sales support to our customers and partners. As a Support Manager, your passion for exceeding customer expectations will flourish as you lead a team in delivering exceptional customer experience to our customer base. You will be responsible for the management, professional growth and development of the team. The ideal candidate will support the full scope of Customer Support responsibilities and partner with the organization on strategic initiatives. What you will do in this role: Direct management responsibilities for team of Customer Support Specialist Empower the team to deliver great customer support experiences across multiple channels Setting quarterly individual goals and providing ongoing performance feedback Address escalated customer issues with speed and urgency, orchestrating resources across the company as appropriate. Engaging in support of key customers and escalation management Establish relationships with all teams across the organization A strong focus on building an inclusive and fun team culture! Skills required: 5+ years’ experience in customer service 5+ years’ experience managing people 3+ years’ experience leading support teams in a fast-paced, enterprise level, mission critical customer support environment Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Intuition for Business, and Technical Aptitude Act as a role model to others and sets an example of integrity, ethical behavior, and professionalism. Maintain an inclusive and positive work environment. Excellent organizational skills and ability to prioritize, lead, multi-task and execute projects multi-functionally Superior communications skills (presentation, written, and verbal) to optimally interact with all levels of professional staff. Ability to explain complex concepts simply Excellent skills in problem-solving and navigating complicated situations in a professional manner A proven track record of growing the scope of a team The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. Qualifications Bachelor's degree or equivalent experience 5+ years' of customer service [E-Commerce] Excellent written and verbal communication skills Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Job Type: Full-time Pay: ₹400,000.00 - ₹600,000.00 per year Benefits: Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Application Question(s): Share your salary details here: CCTC: ECTC: Notice Period: Education: Bachelor's (Preferred) Experience: Customer Support management [ E-Commerce]: 3 years (Required) Language: Hindi (Required) English (Required) Location: Bengaluru, Karnataka (Required) Work Location: In person
Imagine working for one of the fastest growing Consumer technology brand in India. A company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process. Come grow with Crossbeats and make an impact while enjoying working in a fun filled environment. We are looking for an experienced, and result-oriented Tele Sales Executive to join our customer service team. Make Sales Calls -Call current and potential customers to encourage them to buy our products. Resolve Customer Concerns-Answer customer queries and provide product information. Handle Customer Orders -Accurately record customer orders and details in the system. Order Completion- Process customer purchases and ensure smooth order completion. Customers Satisfaction -Make sure existing customers are happy with our products and services. Meet Sales Targets-Meet daily and monthly goals for call numbers and monthly sales. Provide Product Information-Stay updated on products and services to offer the best solutions to customers. Calls-Handle Incoming calls and chats Lead Generation: Identify potential customers and generate leads for the sales team to follow up. Follow-up on Leads: Regularly follow up on leads and maintain a strong pipeline of sales opportunities. Requirement: Immediate Joiner or who can join in 15 days. No WFH Prior tele-sales experience is mandatory Location- Brigade Road, Bengaluru Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Application Question(s): What is your notice period? What is your current and expected CTC? Experience: Tele Sales in E-Commerce: 1 year (Required) Language: Hindi (Required) English (Required) Location: Ashoknagar, Bengaluru, Karnataka (Required) Work Location: In person
At Crossbeats , we believe our people are the driving force behind our success. We foster a workplace where achieving exceptional results goes hand in hand with a stimulating and enjoyable work environment. If you’re looking to grow your career while making a real impact, Crossbeats is the place for you. Position: Customer Support Executive We are seeking an experienced, customer-focused, and result-oriented Customer Support Executive to join our dynamic customer service team. Key Responsibilities: Voice Support: Handle inbound and outbound customer calls professionally, providing accurate information and timely assistance related to our products and services. Issue Resolution: Understand customer concerns, troubleshoot issues, and provide effective solutions to ensure high levels of customer satisfaction. Multilingual Communication: Communicate clearly and confidently with customers in English, Hindi, and at least one South Indian language. Documentation: Accurately record customer interactions, inquiries, complaints, and resolutions in the system. Feedback Collection: Capture customer feedback and share insights with internal teams to help improve service quality and customer experience. Compliance: Follow company policies, processes, and quality standards during all customer interactions. Requirements: Experience: Minimum 1 year of experience in a customer service voice process role. Languages: Mandatory proficiency in English and Hindi. Knowledge of Tamil, Telugu, Kannada, or Malayalam will be an added advantage. Communication Skills: Excellent verbal communication skills with strong problem-solving and active listening abilities. Technical Skills: Comfortable using customer support tools and systems with basic computer proficiency. Customer-Centric Approach: Ability to manage challenging situations with empathy, patience, and professionalism. Come grow with Crossbeats and be part of a fun, fast-paced, and people-first work culture! Job Type: Full-time Pay: ₹228,000.00 - ₹300,000.00 per year Benefits: Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Application Question(s): - Do you have prior experience working in customer service or support roles? How many years of experience do you have in handling customer queries via phone, email, or chat? - Have you worked in consumer electronics, lifestyle, or e-commerce industries before? How familiar are you with wearable technology (smartwatches, earbuds, etc.)? Are you an Immediate joiner? Share your salary details here: CCTC: ECTC: Notice Period Language: Hindi (Required) Location: Ashoknagar, Bengaluru, Karnataka (Required) Work Location: In person