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Customer Support

Customer Support

Kilowott

1 - 6 years

1 - 4 Lacs

Sangli

Posted:2 hours ago| Platform:

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Skills Required

Analytical skills Client satisfaction Management systems Focus Client support Customer Support Executive Customer support Client relationship digital transformation CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Executive

Company: Kilowott Agency Pvt Ltd

Location: Porvorim, Goa, India

Working Hours: Monday - Friday, 10:00 AM - 7:00 PM IST

About the Role

Kilowott is seeking a Customer Support Specialist to primarily assist our Norwegian clients. This role focuses on providing excellent support via phone and email.

Key Responsibilities

Direct Client Support:
Handle client enquiries and issues primarily through phone and email.
Problem Resolution:
Troubleshoot, resolve, and escalate technical and service-related problems.
Information Sharing:
Provide accurate details on Kilowotts products and services.
Record Keeping
: Document all client interactions accurately in CRM.
Client Satisfaction:
Ensure clients are satisfied with solutions and support.
Team Collaboration
: Work with internal teams to resolve issues and share feedback.

Skills Required

Excellent English Communication:
Outstanding verbal and written skills.
Client-Focused
: Empathetic, patient, and dedicated to client satisfaction.
Problem Solver
: Strong analytical skills for issue diagnosis.
Tech Savvy
: Ability to understand and explain technical concepts.
CRM Familiarity:
Experience using customer relationship management systems.
Organised:
Capable of managing multiple tasks efficiently.

Qualifications

Bachelors degree preferred.
1+ years of customer support experience, ideally in tech and with a phone/email focus.
Female candidates preferred for client relationship dynamics.

Why Join Kilowott?

Be a part of a leading digital transformation company with global clientele.

Experience a dynamic, collaborative, and growth-orientated work environment.

Enjoy benefits like flexible working hours, paid holidays, and opportunities for

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