Job Title- Sr Techno functional SAP Consultant (MM/FI) 1. About Us SmartDocs is an AI-powered Source-to-Pay platform designed to help enterprises build resilient, sustainable, and efficient supply chains . Our dual mission is to enable large enterprises to streamline Source-to-Pay (S2P) operations, while also making it easier for suppliers to do business with them. Through intelligent automation and a collaborative platform experience, SmartDocs creates a powerful ecosystem that delivers measurable outcomes for both customers and suppliers. 2. What We are Our Values in Action Take Ownership: We move with purpose and accountability. Health Comes First: We respect boundaries, support balance, and believe in sustainable success. Be Good, Do Good: We treat people with respect, give back when we can, and always aim to leave things better than we found them. This is the foundation of who we are—and how we grow together at SmartDocs. This is best place for the one who have the Thirst to Learn. 3. What We are Looking for Core Strengths: Excellent verbal and written communication, interpersonal, and leadership skills Ability to manage multiple priorities and deliver under pressure Professional presence with an ownership-driven, accountable mindset Strong analytical and cross-functional collaboration capabilities · Must be a Client Harmony Specialist, go getter attitude Functional & Technical Expertise: 5–10 years of experience in SAP MM or FI modules , with techno-functional expertise Hands-on experience with at least 3 end-to-end SAP implementations (ECC or S/4HANA) Strong understanding of Procure-to-Pay (P2P) Cycle , Accounts Payable (AP) , and Inventory Management Knowledge of configuration, integration points (MM-FI, MM-SD), and business process mapping Ability to work on custom developments with ABAP teams (spec writing, testing, validation) * 4. What You will do Act as the bridge between business stakeholders and technical teams for SAP MM & FI modules Gather and analyze business requirements, create functional specs, and coordinate with development teams Perform configurations in MM and FI (P2P, AP, GR/IR, tax handling, etc.) as per project needs Lead and support implementation, upgrade, and rollout projects across global clients Conduct functional testing, defect analysis, and user training sessions Ensure adherence to SAP best practices and SmartDocs’ quality standards Support post-go-live activities, issue resolution, and process optimization initiatives 5. What we offer Health insurance and wellness benefits Work on impactful projects with global enterprise clients Competitive compensation and a flexible work culture Internal mobility, learning opportunities, and career advancement Join a purpose-driven company that’s transforming the future of procurement Job Type: Full-time Pay: From ₹500,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Life insurance Provident Fund Schedule: Day shift Monday to Friday Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): How Many End to End implementation have you been part of? Experience: Business consulting: 3 years (Required) Client Mangement: 3 years (Preferred) Location: Hyderabad, Telangana (Preferred) Work Location: In person
Job Title- Sr ABAP Developer (HANA & ECC) 1. About Us SmartDocs is an AI-powered Source-to-Pay platform helping organizations build resilient, sustainable, and efficient supply chains. Our mission is twofold empowering enterprises to streamline and optimize their Source-to-Pay (S2P) operations and enable suppliers to collaborate and transact with ease. By simplifying interactions for all stakeholders, SmartDocs creates a connected ecosystem that delivers measurable outcomes for both customers and suppliers. 2. What We are Our Values in Action Take Ownership: We move with purpose and accountability. Health Comes First: We respect boundaries, support balance, and believe in sustainable success. Be Good, Do Good: We treat people with respect, give back when we can, and always aim to leave things better than we found them. This is the foundation of who we are and how we grow together at SmartDocs. This is best place for the one who have the Thirst to Learn. 3. What We are Looking for Core Strengths: Excellent verbal and written communication, interpersonal, and leadership skills Ability to effectively manage multiple priorities and work under pressure Willingness to take ownership and accountability Professional presence and a solution-oriented, collaborative mindset Technical Expertise: 4–10 years hands-on SAP ABAP development (ECC & S/4HANA) Minimum 2 End to End implementations Expertise in RICEF, BAPIs, BADIs,BDC, IDOCs, SmartForms, CDS Views, OData, Object Oriented Concepts Familiarity with SAP Workflow, Fiori/UI5 integration preferred Strong debugging, performance optimization, and integration skills SAP Certification is a Plus Procure-to-Pay (P2P) and Accounts Payable (AP) 4. What You will do Design, develop, and maintain ABAP components in SAP ECC and S/4HANA environments Deliver end-to-end solutions for P2P and AP modules aligned with business requirements Collaborate with functional teams to translate business needs into technical specifications Conduct code reviews, perform unit testing, and support deployments Adhere to SAP best practices and SmartDocs' internal development standards Troubleshoot and resolve post-deployment issues during hypercare Contribute to continuous improvement initiatives and solution optimization 5. What We Offer Health insurance and wellness benefits Work on impactful projects with global enterprise clients Competitive compensation and a flexible work culture Internal mobility, learning opportunities, and career advancement Join a purpose-driven company that’s transforming the future of procurement Job Type: Full-time Pay: From ₹500,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Life insurance Provident Fund Schedule: Day shift Monday to Friday Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How Many End to End Implmentation have you been part of? Experience: ABAP: 3 years (Required) Work Location: In person
Are you a fun-loving and passionate individual looking to be a part of a global innovator team Do you aspire to grow your career and enhance your skills in technology A career at SmartDocs can open many doors for you in the world of technology. If you are seeking a company dedicated to fostering your ideas, recognizing your unique competencies and contributions, and providing a fun, flexible, and delightful work atmosphere, then we are the right place to ignite your passion. We are fully committed to our employees, clients, customers, work culture, and most importantly, our technology. At SmartDocs, we value and encourage new ideas from our employees through collaboration and creativity. We are currently seeking highly motivated and talented individuals to join our Management Trainee program. As a Management Trainee, you will participate in an intensive rotational program designed to provide you with a comprehensive understanding of our organization, operations, and management principles. Desirable Skills & Expertise: - Master's degree in business administration, management, or a related field. - Demonstrated leadership potential through academic, extracurricular, or professional activities. - Excellent analytical and problem-solving skills. - Strong communication and interpersonal skills. - Ability to work effectively in a team environment and collaborate with diverse groups. - Adaptability and willingness to work in a fast-paced and dynamic environment. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Key Responsibilities: - Rotational Assignments: Participate in a structured rotational program, gaining exposure to various departments and functional areas across the organization. - Learning and Development: Engage in comprehensive training sessions and workshops to develop a deep understanding of the industry, products/services, and business processes. - Collaboration: Work with cross-functional teams on projects to gain hands-on experience in team dynamics and decision-making processes. - Analysis and Reporting: Collect and analyze data to identify trends, patterns, and areas for improvement. Prepare reports and presentations summarizing findings and recommendations. - Process Improvement: Identify opportunities for process optimization and efficiency enhancement. Assist in the implementation of process improvement initiatives. - Leadership Development: Participate in leadership development activities to enhance skills in team management, conflict resolution, and decision-making. - Performance Evaluation: Regularly review and assess your performance with the guidance of supervisors and mentors. Seek feedback to continually improve your skills and knowledge. - Compliance: Ensure compliance with company policies, procedures, and ethical standards. This is a full-time position based in Hyderabad, Telangana. Master's degree is required for this role, and the ability to commute or relocate before starting work is preferred. If you are looking to kickstart your career in a dynamic and innovative environment, SmartDocs is the place for you. Join us in shaping the future of technology through collaboration and creativity.,
Customer Support L1 (Night Shift) Position Overview: We are seeking a highly motivated and customer-focused Customer Support L1 professional to join our team. The ideal candidate will be the first point of contact for clients, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional client experience. This role requires excellent communication skills, a strong problem-solving mindset, and a client first mindset. Shift Timing: This is a night shift position: 7:00 PM – 4:00 AM IST . Candidates must be open to working in this schedule. Responsibilities: Act as the first line of support for client queries and concerns over calls & email. Provide prompt and professional assistance to resolve issues effectively. Gather relevant information to diagnose and troubleshoot basic technical issues. Escalate complex or unresolved issues to Level 2 support or relevant technical teams while ensuring clear communication and proper documentation. Follow up with clients to ensure issues are fully resolved and satisfaction is achieved. Maintain accurate records of client interactions, troubleshooting steps, and resolutions in the ticketing system. Update knowledge bases and FAQ documents with new solutions and common issues. Work closely with cross-functional teams (e.g., development, QA, operations) to identify and resolve recurring issues. Communicate client feedback and feature requests to appropriate stakeholders. Continuously identify opportunities to improve support processes and the client experience. Stay updated on new product features, updates, and changes. Skills & Qualifications: Excellent communication skills in English (written and spoken). Strong problem-solving and active listening skills with customer empathy. Basic understanding of software/product functionality. Hands-on experience with modern CRM/ticketing tools (e.g., Zendesk, Freshdesk, HubSpot, Jira). Ability to prioritize tasks effectively in a fast-paced environment. Patience and professionalism when managing challenging situations. Team player with a willingness to collaborate with cross-functional teams. Experience & Education: 1–2 years of experience in customer support or similar role in a software firm. Bachelor’s degree in any discipline; background in Computer Science, IT, or related fields preferred. This role offers an excellent opportunity to grow within a dynamic and client-centric environment. If you are passionate about delivering exceptional customer service and have a knack for problem-solving, we would love to hear from you! Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Life insurance Provident Fund Work from home Work Location: In person
Customer Support L1 (Night Shift) Position Overview: We are seeking a highly motivated and customer-focused Customer Support L1 professional to join our team. The ideal candidate will be the first point of contact for clients, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional client experience. This role requires excellent communication skills, a strong problem-solving mindset, and a client first mindset. Shift Timing: This is a night shift position: 7:00 PM – 4:00 AM IST . Candidates must be open to working in this schedule. Responsibilities: Act as the first line of support for client queries and concerns over calls & email. Provide prompt and professional assistance to resolve issues effectively. Gather relevant information to diagnose and troubleshoot basic technical issues. Escalate complex or unresolved issues to Level 2 support or relevant technical teams while ensuring clear communication and proper documentation. Follow up with clients to ensure issues are fully resolved and satisfaction is achieved. Maintain accurate records of client interactions, troubleshooting steps, and resolutions in the ticketing system. Update knowledge bases and FAQ documents with new solutions and common issues. Work closely with cross-functional teams (e.g., development, QA, operations) to identify and resolve recurring issues. Communicate client feedback and feature requests to appropriate stakeholders. Continuously identify opportunities to improve support processes and the client experience. Stay updated on new product features, updates, and changes. Skills & Qualifications: Excellent communication skills in English (written and spoken). Strong problem-solving and active listening skills with customer empathy. Basic understanding of software/product functionality. Hands-on experience with modern CRM/ticketing tools (e.g., Zendesk, Freshdesk, HubSpot, Jira). Ability to prioritize tasks effectively in a fast-paced environment. Patience and professionalism when managing challenging situations. Team player with a willingness to collaborate with cross-functional teams. Experience & Education: 1–2 years of experience in customer support or similar role in a software firm. Bachelor’s degree in any discipline; background in Computer Science, IT, or related fields preferred. This role offers an excellent opportunity to grow within a dynamic and client-centric environment. If you are passionate about delivering exceptional customer service and have a knack for problem-solving, we would love to hear from you! Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Life insurance Provident Fund Work from home Work Location: In person
Job Description: So, what do you do as a Global Service - Delivery Manager You are responsible to manage key client project in direction, coordination, implementation, execute, control and completion & supervision of complete project & process, while remaining aligned with strategy, commitments and goals of the organization.Oversee all aspects of projects, set deadlines, assign responsibilities and monitor and summarize progress of project.They make sure the scope of the project & process is clear, reporting regularly on the progress of the project and that it is staying on the approved schedule. The successful candidate will work directly with C team to ensure deliverables fall within the applicable scope. You will coordinate with other teams & departments to ensure all aspects of each project are compatible. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Key Responsibilities : Execute the overall project, internal resources and Clients for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope. Develop a detailed project plan to monitor and track progress Manage changes to the project scope and schedule using appropriate verification techniques. Report and escalate to management as needed Manage the relationship with the client and all stakeholders Perform risk management to minimize project risks Establish and maintain relationships with Key clients. Create and maintain comprehensive project documentation Meet with clients to take detailed specifications and clarify requirements of each project. Develop comprehensive project plans to be shared with clients as well as other staff members Perform other related duties as assigned Develop spreadsheets, diagrams and process maps to document needs. Desirable Skills : Proven working experience in project management Excellent client-facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multitasking skills Bachelor's Degree in appropriate field of study or equivalent work experience Demonstrated ability to successfully manage a full workload across multiple projects. A flexible attitude with respect to work assignments and ready to learn. Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail. CORE Competency: Developing and Tracking the project Leadership Time Management Conflict Resolution Problem Solving skills Management skills Process Improvement Planning Outstanding Communication skills Teamwork Negotiation skills Role: Service Delivery Manager Industry Type: Software Product Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Service Delivery Education UG: B.Tech/B.E. in Computers
Job Description DevOps Engineer Job Description (This Job requires Shift time as - 9:00PM to 6:00 AM - IST) We are seeking an experienced DevOps Engineer to join our dynamic team and contribute to the enhancement of our infrastructure, deployment processes, and overall software development lifecycle. Roles & Responsibilities Build and maintain robust CI/CD pipelines to automate the deployment process. Work closely with development teams to integrate CI/CD into the software development lifecycle. Passionate about building high-quality and complex systems with software implementation best practices Design, implement, and manage infrastructure using tools. Collaborate with development and operations teams to define and deploy infrastructure as code. Able to assess and prioritize work to support agile culture and communicate the same to stakeholders Ability to quickly learn new technologies, Develop POC, create reports & demonstrate Develop and maintain automation scripts for provisioning, configuration, and deployment. Identify opportunities for automation to streamline operational processes. Implement and maintain monitoring solutions to ensure the availability and performance of applications and infrastructure. Configure and manage logging systems for centralized log analysis. Understanding on programing infrastructure for java, python, Angular, spring boot Must be a highly collaborative, engaging, and open minded professional Implement security best practices in infrastructure and code. Collaborate with the security team to ensure the overall security of the system. Work closely with cross-functional teams, including developers, QA, and operations, to foster a culture of collaboration and shared responsibility. . Core Competency B.Tech. / M.Tech in CSE / Software Engineering / IT Graduate Fresher - 2 years of hands-on experience in the following tools & technologies: Strong expertise in cloud platforms such as Azure, or Google Cloud. Must having experience of Linux Administration Proficient in scripting languages (e.g., Python, Bash) and automation tools. In-depth knowledge of CI/CD concepts and tools (e.g., Jenkins, Azure DevOps, bitbucket CICD) Familiarity with version control systems (e.g., Git, Bitbucket, etc.) Ticketing tools like Jira Log management tools like ELK, Splunk, etc. Infra Monitoring tools Site 24/7, Datadog, Intune, etc. Excellent troubleshooting and problem-solving skills. Domain Management tools (Cloudflare/ GoDaddy) MongoDB Database administration Mongo Atlas Management knowledge Relevant certifications in Azure are plus (Azure Administrator or Azure Architect) (This Job requires Shift time as - 9:00PM to 6:00 AM - IST) SmartDocs, provide equal opportunities to all its employees and all qualified applicants for employment without regard to their race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin or disability. Our resource policies shall promote diversity and equality in the workplace while encouraging the adoption of international best practices. Role: DevOps Engineer Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DevOps Education UG: B.Tech/B.E. in Computers
Job description Management Trainee Job Summary: Are you a fun loving and passionate to be a part of Global Innovator team Are you planning to grow your career, which enhances your skills in technology A career at SmartDocs can open many doors for you in the world of technology. If you are looking for a company that is dedicated to your ideas, recognizes you for your unique competency & contributions and provides a fun, flexible and delightful work atmosphere. Then, we are the right place to ignite your passion. We are totally committed about our employees, our Clients & Customers, our work culture and especially our technology. We are an organization who encourages new ideas of employees through collaboration and creativity. We are seeking highly motivated and talented individuals to join our Management Trainee program. As a Management Trainee, you will undergo an intensive rotational program designed to provide you with a broad understanding of our organization, operations, and management principles. Key Responsibilities: Rotational Assignments: Participate in a structured rotational program, working in various departments and functional areas across the organization. Gain exposure to different aspects of the business, including operations, marketing, finance, human resources, and sales. Learning and Development: Engage in comprehensive training sessions and workshops to develop a deep understanding of our industry, products/services, and business processes. Acquire essential management skills, including strategic planning, problem-solving, project management, and effective communication. Collaboration: Collaborate with cross-functional teams on projects and initiatives to gain hands-on experience in team dynamics, decision-making processes, and problem-solving. Work closely with experienced managers and mentors to learn from their expertise and guidance. Analysis and Reporting: Collect and analyze data to identify trends, patterns, and areas for improvement. Prepare reports and presentations summarizing findings and recommendations. Contribute to the development of strategic initiatives based on data-driven insights. Process Improvement: Identify opportunities for process optimization and efficiency enhancement. Assist in the implementation of process improvement initiatives to streamline operations and enhance productivity. Leadership Development: Actively participate in leadership development activities, including workshops, seminars, and mentorship programs. Develop leadership skills, including team management, conflict resolution, and decision-making. Performance Evaluation: Regularly review and assess your own performance with the guidance of supervisors and mentors. Demonstrate a proactive approach to learning and seek feedback to continually improve your skills and knowledge. Compliance: Ensure compliance with company policies, procedures, and ethical standards. Adhere to all relevant regulations and laws governing our industry. Qualifications and Requirements: Master's degree in business administration, management, or a related field. Demonstrated leadership potential through academic, extracurricular, or professional activities. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work effectively in a team environment and collaborate with diverse groups. Adaptability and willingness to work in a fast-paced and dynamic environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Role & responsibilities Preferred candidate profile Perks and benefits Role: Service Delivery - Other Industry Type: Software Product Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Service Delivery Education UG: B.Tech/B.E. in Any Specialization PG: MBA/PGDM in Any Specialization
Job description Are you a fun-loving and passionate individual about technology Are you ready to build a career that enhances your skills Then, we are the right choice for you. We are looking for a responsible and committed IT and Network Administrator to maintain the daily operations of IT equipment, servers, peripherals, network storage and networks. The System administrator manages and supports the organisation's local area network, wide area network and network segments. They install and set up the organisation's network, workstations and mobile devices. They also ensure that all IT equipment functions properly. Our ideal candidate proactively monitors and performs regular check-ups on the network's infrastructure. Desired Roles & Responsibilities: Efficiently manage network cabling setups, ensuring optimal connectivity. Strong knowledge on the Active Directory configuration and management. Assist with the administration and maintenance of provisioning handsets, setting up extensions, and supporting user requests while maintaining hardware inventory. Assists in user desktop issues, helps with computer software installation, assists with desktop backup and archiving. Handle app installations and configurations of SQL, Eclipse, and Node installations. Manage Windows server maintenance to ensure uninterrupted operations. Monitor the network to ensure optimal performance. Perform regular maintenance through upgrades and patches. Conduct diagnostic tests and debugging procedures to optimize computer systems. Configure routers, Access Points and switches ensuring network stability. Maintain strong firewall security. Keep track of and update network information, assign IP addresses, and save device settings. Core Competency: Bachelor's Degree in Computer Science, IT, Network Administration and related areas Minimum 2 to 5 years of experience in similar domain. Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification. Extensive experience with IT systems, networks, and related technologies. Ability to solve complex software and hardware issues In-depth understanding of firewall configuration Ability to work independently Strong interpersonal skills to resolve complex non-technical issues SmartDocs, provide equal opportunities to all its employees and all qualified applicants for employment without regard to their race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin or disability. Our resource policies shall promote diversity and equality in the workplace while encouraging the adoption of international best practices. Role: System Administrator / Engineer Industry Type: Software Product Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Tech/B.E. in Information Technology, Computers
Job Description: Customer Support L1 (Night Shift) Position Overview: We are seeking a highly motivated and customer-focused Customer Support L1 professional to join our team. The ideal candidate will be the first point of contact for customers, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional customer experience. This role requires excellent communication skills, a strong problem-solving mindset, and a passion for helping customers. Shift Timing: This is a night shift role from 9:00 PM to 6:00 AM . Responsibilities: Act as the first line of support for customer queries and concerns via email, chat, or phone. Provide prompt, professional, and friendly assistance to resolve issues effectively. Gather relevant information to diagnose and troubleshoot basic technical issues. Escalate complex or unresolved issues to Level 2 support or relevant teams while ensuring clear communication and proper documentation. Follow up with customers to ensure issues are fully resolved and satisfaction is achieved. Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in the ticketing system (e.g., Jira, Zendesk). Update knowledge bases and FAQ documents with new solutions and common issues. Work closely with cross-functional teams (e.g., development, QA, operations) to identify and resolve recurring issues. Communicate customer feedback and feature requests to appropriate stakeholders. Continuously identify opportunities to improve support processes and the customer experience. Stay updated on new product features, updates, and changes. Skills & Qualifications: Good understanding of technical concepts related to software, cloud platforms (Azure), and networking. Familiarity with ticketing tools such as Jira. Exceptional verbal and written communication skills to handle diverse customer interactions. Strong listening skills with the ability to empathize and resolve customer issues efficiently. Ability to analyze customer-reported issues and apply troubleshooting skills to find solutions. Skilled at prioritizing tasks and managing time effectively in a fast-paced environment. Strong customer focus and patience when handling challenging situations. Collaborative mindset to work with cross-functional teams. Experience & Education: 2-4 years of experience in a customer support or similar role. Good understanding of scripting or automation is a plus. Bachelors degree in Computer Science, IT, or a related field is preferred. This role offers an excellent opportunity to grow within a dynamic and customer-centric environment. If you are passionate about delivering exceptional customer service and have a knack for problem-solving, we would love to hear from you! Role: Technical Support - Voice / Blended Industry Type: IT Services & Consulting Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: B.Tech/B.E. in Any Specialization PG: M.Tech in Any Specialization
As a Customer Support L1 professional working the night shift from 7:00 PM to 4:00 AM IST, your primary responsibility will be to serve as the initial point of contact for clients, offering technical and non-technical support while ensuring a superior client experience. Your role demands strong communication skills, a problem-solving mindset, and a customer-first approach. You will: - Handle client queries and concerns via calls & email, providing timely and professional assistance. - Collect necessary information to diagnose and troubleshoot basic technical issues effectively. - Escalate complex problems to Level 2 support or technical teams with clear communication and documentation. - Follow up with clients to confirm issue resolution and ensure satisfaction. - Maintain accurate records of client interactions and resolutions in the ticketing system. - Update knowledge bases with new solutions and common issues. - Collaborate with different teams to identify and resolve recurring issues. - Share customer feedback and feature requests with relevant stakeholders. - Continuously seek ways to enhance support processes and customer experience. - Keep abreast of new product features, updates, and modifications. Your qualifications should include: - Proficiency in English communication (written and spoken). - Strong problem-solving skills and active listening abilities combined with customer empathy. - Basic understanding of software/product functionality. - Experience with CRM/ticketing tools like Zendesk, Freshdesk, HubSpot, Jira. - Effective task prioritization in a fast-paced environment. - Patience and professionalism in managing challenging situations. - Team player mindset with a readiness to collaborate across teams. We are looking for candidates with 1-2 years of experience in customer support or a similar role within a software firm. A bachelor's degree in any field is required, with a preference for backgrounds in Computer Science, IT, or related areas. This role provides an exciting opportunity to advance in a dynamic, client-centric setting. If you are enthusiastic about delivering exceptional customer service and excel in problem-solving, we welcome your application. In addition to the challenging role, we offer benefits such as health insurance, life insurance, provident fund, and work from home options. This is a full-time, permanent position based in person.,