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Customer Support Internship

0 - 1 years

0 Lacs

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Escalation Management Customer Relationship Customer Support Customer Service Escalations Customer Satisfaction Complaint Handling Customer Queries Query Resolution

Work Mode

Work from Office

Job Type

Internship

Job Description

Job Title: Customer Support Intern or Business Excellence Location: Gurgaon Duration: 2-3 Months Role Overview: As a Customer Experience Intern, you will be working alongside our support team to ensure seamless communication, data handling, and customer complaint resolution. You will have the opportunity to enhance your critical thinking, data management, and communication skills by assisting in various CX-related tasks. Key Responsibilities: Critical Thinking & Group Work: Collaborate with team members to think critically and contribute to problem-solving tasks related to customer experience improvements. CX Support: Work closely with the CX support team to address and resolve day-to-day customer experience issues effectively. Data Handling & Excel: Assist with basic data extraction, analysis, and handling using tools like Microsoft Excel to support CX operations and decision-making. Communication with Vendors: Effectively communicate requirements and updates to third-party vendors, ensuring a smooth flow of information and timely resolution of tasks. Task Follow-ups: Maintain organized follow-up routines to ensure tasks and deliverables are completed in a timely manner, driving accountability within the team. Complaint Resolution & Tracking: Assist the CX team in consumer complaint resolution by tracking complaints and ensuring all steps of the closure process are followed through. Looking for students from Marketing background Stipend- 10k-15k (Including TDS)- depending on Qualification Mode- Work From Office (Gurgaon) Looking candidates who can join from 1st week of April

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Stanza Living
www.stanzaliving.com

Real Estate / Student Housing

New Delhi

800+ Employees

58 Jobs

    Key People

  • Anindya Dutta

    Co-Founder & CEO

  • Sandeep Dhingra

    Co-Founder & COO

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