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Customer Support Internship

0 - 1 years

0 Lacs

Posted:3 months ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Internship

Job Description

Job Title: Customer Support Intern or Business Excellence

Location:

Duration:

Role Overview:

Key Responsibilities:

  • Critical Thinking & Group Work:

     Collaborate with team members to think critically and contribute to problem-solving tasks related to customer experience improvements.
  • CX Support:

     Work closely with the CX support team to address and resolve day-to-day customer experience issues effectively.
  • Data Handling & Excel:

     Assist with basic data extraction, analysis, and handling using tools like Microsoft Excel to support CX operations and decision-making.
  • Communication with Vendors:

     Effectively communicate requirements and updates to third-party vendors, ensuring a smooth flow of information and timely resolution of tasks.
  • Task Follow-ups:

     Maintain organized follow-up routines to ensure tasks and deliverables are completed in a timely manner, driving accountability within the team.
  • Complaint Resolution & Tracking:

     Assist the CX team in consumer complaint resolution by tracking complaints and ensuring all steps of the closure process are followed through.

Looking for students from Marketing background

Stipend- 10k-15k (Including TDS)- depending on Qualification

Mode- Work From Office (Gurgaon)Looking candidates who can join from 1st week of April

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    Key People

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  • Sandeep Dhingra

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