Customer Support - International Mortgage - Chennai

Golden Opportunities

2 - 10 years

2 - 8 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

mortgage customer care customer support residential mortgage customer service mortgage servicing us mortgage chat support voice process email process chat process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Handle customer inquiries via phone, email, and chat regarding US mortgage products and services.
Provide accurate and timely resolutions to customers' queries related to loan processing, payment schedules, and account management.
Collaborate with internal teams to resolve complex issues that require escalation.
Maintain high levels of quality assurance by adhering to performance metrics such as first call resolution rate, average handling time, and customer satisfaction scores.

Job Requirements :

2-10 years of experience in an international BPO environment with a focus on customer support or voice process operations.
Strong knowledge of mortgage servicing processes, including loan origination systems (LOS) like Fannie Mae Desktop Underwriter (DU) & Loan Origination System (LOS).
Excellent communication skills for effective interaction with customers over various channels (phone/email/chat).
Ability to work in a fast-paced environment with multiple priorities while maintaining attention to detail.

Interested candidate can share updated resume to brindha@gojobs.biz

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