Customer Support - Inbound / Outbound Calls

Age: Upto 35 Yrs
Salary: 20K-25K Inhand
Experience: 0-3 Yrs
Qualification: Graduate
Location: Andheri, Mumbai
Should be fluent in English.

1. 
   Role Overview
   

Hey You!

Are you someone who loves connecting with people, solving real problems, and making someone s dayDo you get a little rush when you close a sale or turn a frustrated customer into a fanIf yes we might have the perfect role for you!

Were looking for a Customer Happiness & Sales Champion someone who can juggle a bit of everything: connect with leads, handle queries like a pro, and be the voice of our brand across calls, chats, and leads.

1. 
   Key Responsibilities
   

Sales & Lead Management

• Conduct outbound sales calls to potential customers based on leads from digital channels, CRM, or marketing campaigns.


• Follow up with online leads generated via website, social media, and third-party platforms.


• Convert leads into successful sales by understanding customer needs and offering appropriate products/services.


• Achieve daily/weekly/monthly sales targets and contribute to team objectives.

Inbound Customer Support

• Answer incoming calls, emails, chats, and social media messages from prospective and existing customers.


• Assist customers with product inquiries, order placements, and service-related questions.


• Handle basic troubleshooting or service concerns and provide clear and timely solutions.

Escalation Handling

• Resolve customer complaints or escalate issues to the appropriate internal departments as needed.


• Track and follow up on escalated cases to ensure closure and customer satisfaction.

CRM & Reporting

• Maintain accurate records of customer interactions and sales activities using CRM tools.


• Share feedback and insights gathered from customer interactions to help improve processes and offerings.

1. 
   Requirements
   

• Bachelor s degree in any discipline (preferred: Business, Marketing, or Communications).


• 2 3 years of experience in sales or customer service, preferably in a B2C/e-commerce environment.


• Prior experience in jewellery, retail, hospitality or e-commerce industries.


• Excellent communication and interpersonal skills in English and Hindi


• Strong problem-solving abilities with a customer-first attitude.


• Basic Excel/Google Sheets Skills


• Ability to multitask and work in a fast-paced, target-driven environment.

1. 
   Preferred Skills
   

• Familiarity with online lead sources and digital sales funnels.


• Comfort with handling a mix of voice, chat, and email support.

1. 
   What we offer
   

• Competitive salary with performance-based incentives.


• Opportunity to grow within a fast-paced and growing organization.


• Supportive team environment with training and upskilling opportunities.


• Exposure to both sales and customer experience functions.