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SolarEdge Technologies (India) Private Limited
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Technical Service Specialist - Europe

Technical Service Specialist - Europe

SolarEdge Technologies (India) Private Limited

0 - 3 years

2 - 5 Lacs

bengaluru

Posted:22 hours ago| Platform:

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Skills Required

training skill development customer support customer service customer experience continuous improvement troubleshooting energy management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

At SolarEdge (NASDAQ: SEDG), were a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

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With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry thats always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

What will you be doing

Handle inbound calls from customers, addressing their queries and concerns with patience and professionalism
Navigate cultural differences and potential language barriers with tact and understanding
Troubleshoot and resolve customer issues related to our products and services
Collaborate effectively with regional stakeholders to ensure seamless customer experience
Work closely with the local Indian team to improve processes and share insights
Maintain accurate records of all customer interactions in our CRM system
Contribute to the continuous improvement of our support processes and knowledge base
Participate in regular training sessions to stay updated on product knowledge and customer service best practices

Excellent English communication skills, both verbal and written
Ability to understand and work with various accents, particularly American accents
0-3 years of experience in customer support, preferably in a support role
Strong problem-solving skills and ability to think on your feet
Engineering or technical qualification is a must.
Patient and empathetic approach to customer service
Proficiency in using CRM systems and basic computer skills
Ability to work night shifts to align with US time zones
Familiarity with the tech industry is a plus

What We Offer (Optional)

Competitive salary and benefits package
Opportunities for career growth and skill development
A diverse and inclusive work environment
Regular training and upskilling programs

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

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SolarEdge Technologies (India) Private Limited

Renewable Energy, Solar Energy, Technology

Bangalore

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Technical Service Specialist - Europe