Posted:1 month ago|
Platform:
Work from Office
Full Time
• Provide timely resolution for both sales and service-related concerns
• Track open support tickets and follow up until closure
• Maintain accurate customer records and dispositions in CercleOS
• Adhere to the escalation matrix as needed
• High levels of empathy and patience in handling diverse customers
• Good typing speed and familiarity with chat tools (e.g., Gallabox)
Wikilabs India
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