Customer Support Executive

As a Customer Support Executive at Vibrant Staffing Solutions Pvt Ltd, your role involves providing exceptional customer service and support to clients in Navi Mumbai, Maharashtra, India. Key Responsibilities: - Handle inbound and outbound customer calls professionally - Provide prompt and accurate responses to customer inquiries - Resolve customer complaints/issues in a timely manner - Maintain a high level of customer satisfaction - Collaborate with internal teams to address customer needs and concerns - Update customer information in the database - Follow up with customers to ensure their issues are resolved - Adhere to company policies and procedures - Meet targets for customer satisfaction and resolution Qualifications Required: - Excellent verbal and written communication skills - Strong problem-solving and decision-making abilities - Ability to handle customer complaints with empathy and professionalism - Good interpersonal skills and the ability to work effectively in a team - Basic computer knowledge and familiarity with customer service software - Ability to multi-task, prioritize, and manage time effectively - High level of patience and a positive attitude - Willingness to learn and adapt to new technologies and processes,