Customer Support Executive

Trukker Technologies

1 - 4 years

1 - 5 Lacs

bengaluru

Posted:2 months ago| Platform:

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Skills Required

customer service customer support solving queries customer management customer handling handling calls customer relationship handling customer queries calls handling customer complaints customer retention invoicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

The Customer Support Executive at TruKKer will be responsible for ensuring excellent customer service by resolving queries, handling complaints, and supporting clients throughout the logistics lifecycle. This role is crucial in maintaining high service standards and enhancing customer satisfaction in a fast-paced transport environment.

Roles & Responsibilities.

Act as the first point of contact for customers via phone, email, and chat
Handle bookings, delivery status updates, and post-delivery feedback
Resolve issues related to shipment delays, truck availability, invoicing, etc.
Coordinate with internal teams (Operations, Dispatch, Accounts) to provide real-time updates
Maintain accurate records of interactions in the CRM
Monitor customer satisfaction and escalate unresolved issues to the relevant departments
Follow up on service-related issues to ensure timely closure
Support key accounts and ensure SLAs are met

Skills & Expertise

Graduate in any stream (preferred: logistics, business, or communication)
1to 3 years of experience in customer support, preferably in logistics, transport, or tech platforms
Proficiency in English and Hindi (additional regional languages are a plus)
Comfortable working in rotational shifts (if applicable

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