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Jobs in madurai
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Sihi Heritage Soil Industries
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Customer Support Executive

Customer Support Executive

Sihi Heritage Soil Industries

0 - 3 years

|

1 - 3 Lacs

Posted:-1 days ago| Platform:

Apply

Skills Required

customer support typing speed communicative english customer care web chat bpo customer service non voice process hindi voice process international chat process email process chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

Customer Support Executive

Role & responsibilities

Handle inbound and outbound calls, WhatsApp, emails, and chat support.
Respond to customer inquiries regarding products, orders, and services in a professional manner.
Resolve complaints efficiently while maintaining customer satisfaction.
Coordinate with internal teams (operations, logistics, sales, etc.) for order status, replacements, and refunds.
Maintain accurate records of customer interactions in CRM/Excel/Shopify.
Ensure follow-up with customers for query closure and feedback.
Escalate unresolved issues to the senior team when required.

Preferred candidate profile

Candidates with Madurai location preferred with age group of
23 to 35
Graduate in any discipline (preferred).
0-3 years of experience in customer support/tele-calling/CRM handling.
Excellent communication skills in English and Hindi (added advantage).
Strong problem-solving ability and patience while dealing with customers.
Basic computer knowledge (MS Office, email handling, CRM tools).
Ability to work in a fast-paced environment.

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Sihi Heritage Soil Industries

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