Customer Support Executive

📢 Job Title: Customer Support & Abandoned Cart Recovery Executive Location: Indore (On-site) Company: Buzwide Technology Pvt. Ltd. Type: Full-Time | D2C eCommerce 🛒 About the Role: We are seeking a motivated and empathetic Customer Support & Abandoned Cart Recovery Executive to join our fast-growing D2C eCommerce team. The ideal candidate will be responsible for managing customer interactions, resolving queries, and converting abandoned cart leads into successful orders through phone follow-ups and support. 🔧 Key Responsibilities: 📞 Handle inbound & outbound customer calls related to orders, product queries, and delivery updates. 🛍️ Reach out to customers who have abandoned their carts and assist them in completing their purchase. 💬 Communicate via calls, WhatsApp, and emails to provide timely support. ✅ Maintain high conversion rates by building trust and delivering smooth customer experiences. 📦 Coordinate with internal teams for order status, shipping, and returns. 📊 Maintain call logs, CRM records, and feedback summaries daily. 🎯 Key Skills: Strong communication in Hindi & English Customer-first attitude and patience Basic knowledge of eCommerce platforms and shopping behavior Familiarity with tools like WhatsApp Business, Excel, and CRM software Proven ability to close sales and build rapport with customers 📚 Qualifications: 12th Pass or Graduate (Any stream) Prior experience in customer service or tele-sales is a plus Freshers with strong communication are also welcome 💼 What We Offer: Competitive salary + incentives on successful conversions Opportunity to grow within a fast-paced D2C eCom startup Young, energetic team environment Flexible working culture & performance bonuses Show more Show less