Customer Support Executive

Job Title: Customer Support Executive Company: Shariden Pvt Ltd. Location: Mahadevapura Job Type: Full-time Industry: Manufacturing Experience Level: 0-1year About Us: Shariden Pvt. Ltd. is a leading manufacturing company committed to delivering high-quality products and exceptional service to our clients. With a focus on innovation and customer satisfaction, we are expanding our support team to enhance client experiences across all touchpoints. Job Summary: We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will act as a liaison between the company and its customers, ensuring timely resolution of queries, processing orders, and maintaining long-term relationships, Provide post sale demo.  Key Responsibilities: • Handle inbound and outbound customer inquiries via phone, email, and chat. • Address customer issues and resolve complaints in a professional and timely manner. • Process sales orders, track shipments, and coordinate with logistics and production teams. • Maintain and update customer records and databases. • Provide accurate product and service information to customers via phone/ VC. • Follow up with customers to ensure satisfaction and encourage repeat business. • Work closely with the sales and operations teams to improve customer experience. • Prepare reports and documentation as required by management. Requirements: • Bachelor’s degree in any discipline (preferred). • 0-1 years of experience in customer support • Excellent communication skills in English, HIndi and [regional language, if applicable]. • Strong problem-solving and interpersonal skills. • Familiarity with CRM systems and MS Office (Excel, Word, Outlook). • Ability to multitask and manage time effectively..