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Customer Support Executive

2 - 3 years

3 Lacs

Posted:10 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are urgently looking for talented customer support individuals to help with our expanding customer base and enhancing customer experience.

Work Location - Koramangala, Bangalore.

Working Mode - Work from office (6 days).

CTC: Rs. 26000 to Rs. 27000 per month.

Candidates preferred staying in Bangalore.

Roles & Responsibilities:

  • Answer to the calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Focusing on customer satisfaction (CSAT).

Eligibility:

2 to 3 years of work experience in customer service only.

Any Bachelor's Degree.

Excellent written and verbal communication skill.

Ability to work with a team and must be comfortable in a high-volume environment.

Immediate joiners preferred.

Must have good knowledge on MS Office Suit.

Prior Sales experience will be an added advantage.

Preferred languages: English, Hindi and any additional regional language.

Job Types: Full-time, Permanent

Pay: ₹26,000.00 - ₹27,000.00 per month

Application Question(s):

  • What is your current CTC?
  • What is your expected CTC?
  • What is your notice period?
  • Are you okay for 6 days WFO mode?
  • What is your current location?

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer support: 2 years (Required)

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

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