Job Title: Customer Support Executive Company: Shariden Pvt Ltd. Location: Mahadevapura Job Type: Full-time Industry: Manufacturing Experience Level: 0-1year About Us: Shariden Pvt. Ltd. is a leading manufacturing company committed to delivering high-quality products and exceptional service to our clients. With a focus on innovation and customer satisfaction, we are expanding our support team to enhance client experiences across all touchpoints. Job Summary: We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will act as a liaison between the company and its customers, ensuring timely resolution of queries, processing orders, and maintaining long-term relationships, Provide post sale demo. Key Responsibilities: • Handle inbound and outbound customer inquiries via phone, email, and chat. • Address customer issues and resolve complaints in a professional and timely manner. • Process sales orders, track shipments, and coordinate with logistics and production teams. • Maintain and update customer records and databases. • Provide accurate product and service information to customers via phone/ VC. • Follow up with customers to ensure satisfaction and encourage repeat business. • Work closely with the sales and operations teams to improve customer experience. • Prepare reports and documentation as required by management. Requirements: • Bachelor’s degree in any discipline (preferred). • 0-1 years of experience in customer support • Excellent communication skills in English, HIndi and [regional language, if applicable]. • Strong problem-solving and interpersonal skills. • Familiarity with CRM systems and MS Office (Excel, Word, Outlook). • Ability to multitask and manage time effectively..

Job Title: Logistics Executive Company: Shariden Private Limited Type: Product based Reporting to: Logistics / Operations Manager Location: Mahadevpura Landmark: Pheonix Marketcity Mall Salary: 20k Key Responsibilities · Billing & Invoicing: Generate, verify, and dispatch sales invoices, follow up on payments. · Packaging: Manage packaging workflows, ensure accuracy, and material availability. · Email & Chat Support: Professionally handle customer queries related to orders, billing, delivery via email and web chat. · Logistics Coordination: Schedule shipping pickups, prepare documentation and track shipments. · Reporting & Optimization: Maintain records Requirements · Experience: Minimum 1 year in logistics, supply chain, or related operations. · Core Skills: o Familiar with billing systems and invoice processing. o Packaging workflow knowledge. o Strong customer communication (email/chat). o Good communication skills. · Technical Proficiency: o MS Office (Excel, Word). o Experience in related field · Soft Skills: Organized, detail-oriented, problem-solving mindset; able to manage multiple priorities. · English and any other regional language Preferred Education · 12th/Bachelor’s degree