Customer Support Executive

Shadowfax Technologies

0 - 31 years

0 Lacs

Koramangala, Bengaluru/Bangalore Region

Posted:1 day ago| Platform: Apna logo

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Skills Required

support resolve reports logistics upselling communication excel crm

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities: Handle inbound and outbound calls, emails, chats, and possibly social media queries apna.co Resolve customer issues related to deliveries, delays, product queries, and refunds Log interactions, track tickets, and follow up until resolution Provide timely updates and status reports to customers Escalate unresolved issues to relevant teams (operations, logistics, tech) Assist with upselling or promoting value-added services when appropriate apna.coapna.co+2in.indeed.com+2apna.co+2 Skills & Qualifications: Education: Minimum 12th pass reddit.com+9apna.co+9in.indeed.com+9 Experience: Freshers welcome (0–6 months); prior customer‑support or telecalling experience is a plus ambitionbox.com+11jobhai.com+11apna.co+11 Language: Good communication in English and Hindi; knowledge of regional languages advantageous shadowfax.in+3apna.co+3ambitionbox.com+3 Technical Skills: Basic computer literacy, familiarity with MS Excel and CRM tools in.indeed.com Soft Skills: Strong customer‑focus, patience, clear communication, problem-solving ability, and professionalism

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