Customer Support Executive- Punjabi Speakers

As a Customer Support Executive at TruckX, you will be an integral part of our ambitious team aiming to expand reach and growth in the Trucking and Telematics industry. TruckX, a dynamic Bay Area start-up, is revolutionizing an industry with a combination of software and hardware, already serving over 90,000 customers. **Job Responsibilities:** - Demonstrate a go-getter attitude - Provide technical support to US-based clients - Exhibit customer handling skills - Possess excellent product knowledge to enhance customer support - Understand and assess customer needs and requirements - Ability to multi-task, prioritize, and manage time effectively - Provide accurate, valid, and complete information using appropriate methods/tools - Meet customer service call handling quota - Handle customer queries/complaints, providing timely solutions and alternatives - Follow up with customers as needed to ensure resolution - Maintain records of customer interactions, process accounts, and file documents **Preferred Candidate:** - Punjabi speaking candidates are a focus - Excellent communication skills in English - Confident, persistent, and good presentation skills - Quick learner and passionate about customer support - Self-motivated with a results-driven approach - Proficiency in MS Office (Excel, Word, PPT, etc.) **Why join TruckX ** - Experience a bootstrap start-up environment with exposure from software to hardware - Enjoy a fun work environment - Collaborate with passionate and awesome co-workers - Be part of the core engineering team building the next wave of products,