Customer Support Executive- Punjabi Speakers

We at TruckX, are looking for a high caliber Customer Support Executive who wants to join an

ambitious team whose goal is to expand the reach and growth.

TruckX is one of the most exciting Bay Area start-ups, in the Trucking and Telematics industry. Using a

combination of software and hardware, we’re transforming an industry that has seen little innovation fordecades; and we already support more than 90,000 customers.

Location: Pune- Work from office

Remuneration:5 -6 lpa ( fixed + Variable )

Working hours- Day/IST shift

9 hrs shift/day, rotational shift and 5.5 working days in a week.

Job Responsibilities:

● Go getter attitude!

● Providing technical support to the clients based in the US

● Should have customer handling skills

● Possessing excellent product knowledge to enhance customer support

● Understanding and assessing customer needs and requirements

● Ability to multi -task, prioritize & manage time effectively

● Providing accurate, valid and complete information by using the right

methods/tools

● Meet customer service call handling quota

● Handling customer queries/complaints, providing appropriate solutions and alternatives within the

time limits

● Follow up with the customers as and when required to ensure resolution

● Keep records of customer interactions, process customer accounts and file

documents

Preferred Candidate:

● Punjabi speaking candidates are our major focus

● Excellent communication skills in English

● Confident & persistent

● Should have good presentation skills

● Quick learner and passionate about customer support

● Self-motivated with a results-driven approach

● Proficiency in MS Office (Excel, Word, PPT, etc.)

Why join TruckX?

● Bootstrap start up with exposure from software to hardware

● Fun work environment

● Passionate, collaborative and awesome co-worker

● Part of the core engineering team building our next wave of the products