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Policybazaar logo

Customer Support Executive

0 - 4 years

2 - 4 Lacs

Gurugram

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Good Communication In English Inbound Process Inbound Voice Process Domestic Voice Process Bpo Voice Solving Queries Convincing Power Customer Handling International Voice Process International BPO Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Service Executive, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities: Handle inbound and outbound calls to address customer queries and concerns. Provide accurate information regarding insurance policies, premium calculations, and policy status. Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. Maintain customer records by updating information in the CRM system. Ensure customer satisfaction through professional communication and problem-solving. Meet daily, weekly, and monthly targets set by the team lead. Required Skills: Excellent communication skills (verbal and written) in English and Hindi. Ability to handle customer queries efficiently and politely. Basic computer knowledge and proficiency in MS Office and email. Patience and empathy to manage difficult or irate customers. Prior experience in a call center or customer support role is a plus. Freshers and experience both can apply Minimum education: Graduate Salary package 2.5 Lpa to 4 Lpa

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Policybazaar
Policybazaar
www.policybazaar.com

Insurance

Gurgaon Haryana

1001-5000 Employees

363 Jobs

    Key People

  • Yashish Dahiya

    Co-Founder & CEO

  • Alok Bansal

    Co-Founder & CFO

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