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Customer Support Executive

Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Policybazaar

0 - 5 years

2 - 4 Lacs

gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

spoken english excellent communication in english convincing power customer handling customer support customer service fluent english solving queries customer care customer management international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

International/Domestic Customer Support Executive

Location:

Interview Mode

Immediate Joiners Required!!

CTC-

Contact Person- HR Ankita Bisht

Contact No- 8448389308

PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound calls to address customer queries and concerns.
Provide accurate information regarding insurance policies, premium calculations, and policy status.
Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
Maintain customer records by updating information in the CRM system.
Ensure customer satisfaction through professional communication and problem-solving.
Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

Excellent communication skills (verbal and written) in English and Hindi.
Ability to handle customer queries efficiently and politely.
Basic computer knowledge and proficiency in MS Office and email.
Patience and empathy to manage difficult or irate customers.
Prior experience in a call center or customer support role is a plus.
Freshers and experienced candidates can both apply

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Gurgaon Haryana

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Customer Support Executive