Customer Support Executive

Job Title

Location

Job Type

Experience

Job Summary

Customer Support Executive

Key Responsibilities

• Provide

  technical support

  to customers via

  phone

  ,

  chat

  , and

  email

  in a professional and timely manner.
• Diagnose and resolve technical issues related to the company's products or services, including software, hardware, or network-related problems.
• Assist customers in troubleshooting problems, answering product-related queries, and escalating issues when required.
• Maintain a high level of

  customer satisfaction

  through effective communication, problem-solving, and proactive follow-up.
• Collaborate with internal teams (engineering, sales, etc.) to provide quick resolutions and ensure customers' technical needs are met.
• Document customer interactions, troubleshooting steps, and resolutions in the support ticketing system.
• Handle

  multiple customer inquiries

  simultaneously while maintaining

  service level agreements (SLAs)

  and providing quality support.
• Participate in continuous training and development to stay updated with the latest product releases and technologies.
• Provide feedback on recurring issues to help improve the overall product and support experience.

Qualifications and Skills

• 0 -2 years

  of experience in

  Customer Support

  , preferably in an

  international voice process

  .
• Proficiency in handling

  chat support

  and

  email support

  for international clients.
• Strong knowledge of troubleshooting technical issues related to

  software, hardware, networks

  , and other relevant technologies.
• Excellent

  verbal and written communication

  skills with a clear, professional, and courteous tone.
• Ability to work in a

  fast-paced

  environment and handle

  multiple queries

  simultaneously.
• Proven experience in

  customer service

  with a focus on maintaining high customer satisfaction levels.
• Familiarity with CRM systems, ticketing tools, or any technical support software.
• Ability to work

  night shifts

  and adapt to different time zones.
• Strong

  problem-solving skills

  and a proactive approach to resolving issues.

• Technical certifications

  or degrees in IT, computer science, or related fields (preferred but not required).

Benefits

• Competitive salary and performance-based bonuses.
• Health insurance and other benefits.
• Opportunities for career growth and development.
• Work in a dynamic and supportive environment with an international customer base.

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