Customer Support Executive

ONTIME GLOBAL PRIVATE LIMITED

1 - 3 years

2 - 4 Lacs

visakhapatnam

Posted:1 week ago| Platform:

Apply

Skills Required

customer inquiries customer-relationship management customer relationship email support handling customer queries customer support solving queries customer satisfaction chat support

Work Mode

Work from Office

Job Type

Full Time

Job Description

:Marol Mumbai

E Commerce Industry Prefered

Excelling Communication Skill in English

Customer Delight Associate:

Respond promptly and professionally to incoming customer inquiries on emails and calls
Maintain an updated knowledge of the organization's products, services, and customer service policies
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
Participate in training opportunities provided by the organization or by outside entities
Establish and maintain good rapport with customers by using positive language and anticipating their needs

Qualifications for Customer Service Associate:

1 to 3 years of previous customer service experience
Familiarity with customer-relationship management (CRM) software programs
Ability to explain complex concepts in a clear, simple manner to customers
Strong command of written and verbal English
Ability to maintain a calm and polite manner in stressful situations
Willingness to cooperate with customers and management to resolve any issues that may arise

More Jobs at ONTIME GLOBAL PRIVATE LIMITED

Maintenance Manager

visakhapatnam

2.0 - 7.0 yrs

INR 6 - 10 Lacs

Dynamic CRM Administrators/Specialist

visakhapatnam

10.0 - 17.0 yrs

INR 4 - 8 Lacs

RSM Corporate Sales

bengaluru

9.0 - 14.0 yrs

INR 7 - 12 Lacs

ASM Professional Sales

bengaluru

10.0 - 20.0 yrs

INR 2 - 6 Lacs

Sr Electrical Engineer

hyderabad

10.0 - 15.0 yrs

INR 4 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.