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Fineline India Id Solutions
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Customer Support Executive - Night Shift

Customer Support Executive - Night Shift

Fineline India Id Solutions

4 - 9 years

|

6 - 10 Lacs

Posted:8 hours ago| Platform:

Apply

Skills Required

Customer Service international bpo International Call Center Voice Process Voice Support order processing Customer Care product service customer support International Voice Process Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

POSITION INFORMATION

SUMMARY:

ESSENTIAL FUNCTIONS, DUTIES, & RESPONSIBILITIES:

Respond to customer inquiries via phone, email, answering inbound calls from customers
Actively listening to their inquiries and concerns and resolve customer complaints and issues in a professional manner
Providing information about products or services and guidance
Document and update customer records based on interactions
Follow up with customers to ensure their issues are resolved
Collaborate with the team to improve customer service procedures
Identify and escalate complex issues to the appropriate department
Maintain a positive and empathetic attitude toward customers
Stay updated on product knowledge and company policies
Ensuring customer satisfaction by delivering prompt and professional support

POSITION TYPE/REQUIRED HOURS OF WORK:

Full-time
Office Time 7:00 PM to 4:00 AM IST

QUALIFICATIONS:

Proven experience as a customer service representative or similar role
Excellent communication and interpersonal skills
Ability to handle stressful situations and diffuse upset customers
Proficient in using customer service software and CRM tools
Strong problem-solving skills, Critical thinking, making decision independently
Ability to multitask and manage time effectively
Attention to detail and accuracy
Ability to work night shifts
Basics knowledge of Logistics, and invoicing.
Basics knowledge in retail business, Barcode or printing business is a plus.

SALARY:

As per industry standards

Location :

Perungudi, Chennai

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Fineline India Id Solutions

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Biometrics and Identity Solutions

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