Customer Support Executive - Night Shift

Role Overview: As a Customer Support Executive at our Customer Service department, your main goal will be to provide excellent customer satisfaction to our customers. You will be responsible for contacting customers and responding to their complaints through emails, social media, and calls in a professional manner. It is essential to possess good listening skills and the ability to complete tasks simultaneously. Key Responsibilities: - Understand the products and services provided by the company. - Support customers through email ticketing system, social media, and phone calls. - Resolve customer complaints and queries by providing detailed information. - Maintain records of each phone call for future reference. - Provide training sessions to new employees for skill enhancement. - Offer exceptional customer service and satisfaction. - Follow up with customers for additional information. - Take feedback from customers. - Negotiate terms and conditions with customers. Qualifications Required: - Previous experience working as a Customer Support Executive or in a similar position in the Customer Service department. - Exceptional verbal and written communication skills. - Good problem-solving abilities. - Customer-oriented individual. - Ability to meet deadlines and prioritize tasks. - Outstanding interpersonal and organizational skills. - Excellent phone etiquette and active listening abilities. - Quick learner with exceptional decision-making abilities. If you are interested in this position and have a proven track record of successful customer service work, we encourage you to apply now. We will contact you soon.,