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Manpowergroup Services India
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Customer Support Executive

Customer Support Executive

Manpowergroup Services India

0 years

1 - 2 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

customer support bpo inbound process inbound customer service inbound voice process customer care inbound calls domestic bpo voice process voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

1. Customer Interaction & Assistance

Handle inbound and outbound customer calls and emails in a professional manner.
Listen to customer queries, complaints, and service requests patiently.
Provide accurate information about company services (logistics, relocation, document management, etc.).
Ensure quick and satisfactory resolution of customer issues.

2. Service Coordination

Coordinate with internal departments such as operations, logistics, and billing to resolve customer concerns.
Track service requests and follow up until closure.
Schedule appointments or pickups as per customer requirements.
Maintain communication with clients to ensure smooth service delivery.

3. Documentation & Reporting

Record all customer interactions and feedback in CRM or support systems.
Prepare daily and weekly call or service reports.
Maintain accurate records of complaints, service delays, and resolutions.
Support management with data for performance analysis.

4. Quality & Process Compliance

Follow standard operating procedures (SOPs) and service quality guidelines.
Ensure customer satisfaction targets and SLAs (Service Level Agreements) are met.
Escalate unresolved or complex issues to the senior support team.
Maintain a polite, professional, and positive tone in all communications.

5. Skills Required

Excellent communication (verbal and written) in English and local languages.
Good problem-solving and multitasking skills.
Basic computer and CRM software knowledge.
Customer-first attitude with patience and empathy.

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