Job
Description
Customer Service Executive, Luxury Car After-Sales - Service Profile Location: [Sector 53 , Gurugram] Are you passionate about delivering exceptional service and creating unparalleled experiences for discerning clientele? Do you have a deep appreciation for luxury automobiles and a knack for anticipating customer needs? We are seeking a highly motivated and customer-focused Customer Service Executive to join our after-sales service team,specializing in luxury cars. In this pivotal role, you will be the primary point of contact for our valued luxury car owners, ensuring their after-sales service journey is seamless, efficient, and truly premium. You will combine your strong communication skills with a comprehensive understanding of automotive service processes to provide an elevated level of support and satisfaction. Responsibilities: Client Relationship Management: Build and maintain strong, lasting relationships with luxury car owners, acting as their dedicated point of contact for all service-related inquiries and needs. Service Appointment Coordination: Efficiently schedule and manage service appointments, ensuring optimal utilization of workshop resources and convenience for clients. Service Consultation & Upselling: Proactively identify client needs and educate them on recommended services, maintenance plans, and genuine parts, ensuring their vehicles remain in peak condition. Communication & Updates: Provide regular, transparent, and proactive updates to clients regarding the status of their vehicle's service, estimated completion times, and any unexpected developments. Complaint Resolution: Expertly handle and resolve customer concerns or complaints with empathy, professionalism, and a commitment to achieving mutually satisfactory outcomes. Documentation & Record Keeping: Maintain accurate and detailed records of all customer interactions, service histories, and follow-up actions in our CRM system. Cross-Functional Collaboration: Liaise effectively with service technicians, parts departments, and sales teams to ensure a cohesive and high-quality customer experience. Brand Representation: Act as a brand ambassador, upholding the highest standards of professionalism, integrity, and luxury service synonymous with our brand. Market Feedback: Gather and relay customer feedback to management, contributing to continuous improvement of our service offerings and customer experience strategies. Qualifications: Bachelor's degree in Business Administration, Hospitality Management, Automotive Technology, or a related field preferred. Minimum of 2-4 years of experience in a customer service role, preferably within the luxury automotive, hospitality, or high-end retail sectors. Demonstrated passion for luxury automobiles and a basic understanding of automotive service and maintenance. Exceptional interpersonal and communication skills, both written and verbal, with the ability to articulate technical information clearly and concisely to non-technical individuals. Strong problem-solving abilities and a proactive approach to anticipating and addressing customer needs. Proven ability to work effectively in a fast-paced, high-pressure environment while maintaining a calm and professional demeanor. Proficiency in using CRM software and other relevant business tools. A meticulous attention to detail and strong organizational skills. Ability to work independently and as part of a collaborative team. Fluency in English; additional languages are a plus. What We Offer: An opportunity to work with a prestigious luxury automotive brand. Competitive salary and benefits package. Ongoing training and professional development opportunities. A dynamic and supportive work environment.1 The chance to make a significant impact on our customer satisfaction and brand reputation. If you are a service-oriented individual with a flair for luxury and a commitment to excellence, we encourage you to apply share your resume at - [email protected] . Join us in delivering an unparalleled after-sales experience to our esteemed clientele. Job Type: Full-time Pay: ₹11,633.17 - ₹31,928.78 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Weekend availability Work Location: In person Expected Start Date: 01/07/2025
