Customer Service Executive, Luxury Car After-Sales - Service Profile Location: [Sector 53 , Gurugram] Are you passionate about delivering exceptional service and creating unparalleled experiences for discerning clientele? Do you have a deep appreciation for luxury automobiles and a knack for anticipating customer needs? We are seeking a highly motivated and customer-focused Customer Service Executive to join our after-sales service team,specializing in luxury cars. In this pivotal role, you will be the primary point of contact for our valued luxury car owners, ensuring their after-sales service journey is seamless, efficient, and truly premium. You will combine your strong communication skills with a comprehensive understanding of automotive service processes to provide an elevated level of support and satisfaction. Responsibilities: Client Relationship Management: Build and maintain strong, lasting relationships with luxury car owners, acting as their dedicated point of contact for all service-related inquiries and needs. Service Appointment Coordination: Efficiently schedule and manage service appointments, ensuring optimal utilization of workshop resources and convenience for clients. Service Consultation & Upselling: Proactively identify client needs and educate them on recommended services, maintenance plans, and genuine parts, ensuring their vehicles remain in peak condition. Communication & Updates: Provide regular, transparent, and proactive updates to clients regarding the status of their vehicle's service, estimated completion times, and any unexpected developments. Complaint Resolution: Expertly handle and resolve customer concerns or complaints with empathy, professionalism, and a commitment to achieving mutually satisfactory outcomes. Documentation & Record Keeping: Maintain accurate and detailed records of all customer interactions, service histories, and follow-up actions in our CRM system. Cross-Functional Collaboration: Liaise effectively with service technicians, parts departments, and sales teams to ensure a cohesive and high-quality customer experience. Brand Representation: Act as a brand ambassador, upholding the highest standards of professionalism, integrity, and luxury service synonymous with our brand. Market Feedback: Gather and relay customer feedback to management, contributing to continuous improvement of our service offerings and customer experience strategies. Qualifications: Bachelor's degree in Business Administration, Hospitality Management, Automotive Technology, or a related field preferred. Minimum of 2-4 years of experience in a customer service role, preferably within the luxury automotive, hospitality, or high-end retail sectors. Demonstrated passion for luxury automobiles and a basic understanding of automotive service and maintenance. Exceptional interpersonal and communication skills, both written and verbal, with the ability to articulate technical information clearly and concisely to non-technical individuals. Strong problem-solving abilities and a proactive approach to anticipating and addressing customer needs. Proven ability to work effectively in a fast-paced, high-pressure environment while maintaining a calm and professional demeanor. Proficiency in using CRM software and other relevant business tools. A meticulous attention to detail and strong organizational skills. Ability to work independently and as part of a collaborative team. Fluency in English; additional languages are a plus. What We Offer: An opportunity to work with a prestigious luxury automotive brand. Competitive salary and benefits package. Ongoing training and professional development opportunities. A dynamic and supportive work environment.1 The chance to make a significant impact on our customer satisfaction and brand reputation. If you are a service-oriented individual with a flair for luxury and a commitment to excellence, we encourage you to apply share your resume at - [email protected] . Join us in delivering an unparalleled after-sales experience to our esteemed clientele. Job Type: Full-time Pay: ₹11,633.17 - ₹31,928.78 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Weekend availability Work Location: In person Expected Start Date: 01/07/2025
Customer Service Executive, Luxury Car After-Sales - Service Profile Location: [Sector 53 , Gurugram] Are you passionate about delivering exceptional service and creating unparalleled experiences for discerning clientele? Do you have a deep appreciation for luxury automobiles and a knack for anticipating customer needs? We are seeking a highly motivated and customer-focused Customer Service Executive to join our after-sales service team,specializing in luxury cars. In this pivotal role, you will be the primary point of contact for our valued luxury car owners, ensuring their after-sales service journey is seamless, efficient, and truly premium. You will combine your strong communication skills with a comprehensive understanding of automotive service processes to provide an elevated level of support and satisfaction. Responsibilities: Client Relationship Management: Build and maintain strong, lasting relationships with luxury car owners, acting as their dedicated point of contact for all service-related inquiries and needs. Service Appointment Coordination: Efficiently schedule and manage service appointments, ensuring optimal utilization of workshop resources and convenience for clients. Service Consultation & Upselling: Proactively identify client needs and educate them on recommended services, maintenance plans, and genuine parts, ensuring their vehicles remain in peak condition. Communication & Updates: Provide regular, transparent, and proactive updates to clients regarding the status of their vehicle's service, estimated completion times, and any unexpected developments. Complaint Resolution: Expertly handle and resolve customer concerns or complaints with empathy, professionalism, and a commitment to achieving mutually satisfactory outcomes. Documentation & Record Keeping: Maintain accurate and detailed records of all customer interactions, service histories, and follow-up actions in our CRM system. Cross-Functional Collaboration: Liaise effectively with service technicians, parts departments, and sales teams to ensure a cohesive and high-quality customer experience. Brand Representation: Act as a brand ambassador, upholding the highest standards of professionalism, integrity, and luxury service synonymous with our brand. Market Feedback: Gather and relay customer feedback to management, contributing to continuous improvement of our service offerings and customer experience strategies. Qualifications: Bachelor's degree in Business Administration, Hospitality Management, Automotive Technology, or a related field preferred. Minimum of 2-4 years of experience in a customer service role, preferably within the luxury automotive, hospitality, or high-end retail sectors. Demonstrated passion for luxury automobiles and a basic understanding of automotive service and maintenance. Exceptional interpersonal and communication skills, both written and verbal, with the ability to articulate technical information clearly and concisely to non-technical individuals. Strong problem-solving abilities and a proactive approach to anticipating and addressing customer needs. Proven ability to work effectively in a fast-paced, high-pressure environment while maintaining a calm and professional demeanor. Proficiency in using CRM software and other relevant business tools. A meticulous attention to detail and strong organizational skills. Ability to work independently and as part of a collaborative team. Fluency in English; additional languages are a plus. What We Offer: An opportunity to work with a prestigious luxury automotive brand. Competitive salary and benefits package. Ongoing training and professional development opportunities. A dynamic and supportive work environment.1 The chance to make a significant impact on our customer satisfaction and brand reputation. If you are a service-oriented individual with a flair for luxury and a commitment to excellence, we encourage you to apply share your resume at - naina.jain@myluxurycart.com . Join us in delivering an unparalleled after-sales experience to our esteemed clientele. Job Type: Full-time Pay: ₹11,633.17 - ₹31,928.78 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Weekend availability Work Location: In person Expected Start Date: 01/07/2025
Key Responsibilities: 1. Inventory Management & Control Maintain accurate records of all incoming and outgoing vehicles. Regularly update stock status on the company’s ERP/website. Monitor vehicle availability, movement, and display readiness. Conduct periodic physical stock audits to ensure data accuracy. Coordinate with logistics for timely vehicle delivery and transfers. 2. Coordination & Documentation Liaise with sales, finance, and service teams for vehicle availability, PDI (Pre-Delivery Inspection), and registration. Ensure all documents (invoice, RC copy, insurance, etc.) are properly filed and matched with inventory. Maintain vehicle history and documentation for demo and sold cars. 3. Online Inventory & Marketing Support Coordinate car photoshoots and upload listings with detailed specifications and images. Monitor and update vehicle status (available, sold, in-transit) across digital platforms. Ensure pricing and car details on the website and social media are accurate and up to date. 4. Vendor & Procurement Coordination Coordinate with suppliers and transporters for vehicle procurement and movement. Track vendor invoices and coordinate with the accounts team for timely payments. Maintain relationships with OEMs and external partners for inventory-related operations. 5. Reporting & Analysis Prepare daily/weekly/monthly reports on vehicle stock, turnover rate, and aging. Track and report discrepancies, damages, or delays. Provide management with inventory insights for decision-making and forecasting. Key Skills & Competencies: Strong knowledge of automobile models, variants, and specifications. Proficiency in MS Excel, ERP/Inventory management software. Excellent coordination, analytical, and communication skills. Attention to detail and ability to manage multiple tasks. Experience in digital inventory handling (website/online listings). Qualification & Experience: Graduate (preferably in Commerce, Business Administration, or Automobile Management). 3–6 years of experience in inventory or operations management in the automobile sector (luxury/pre-owned car experience preferred). Performance Indicators: Accuracy of inventory data and stock reporting. Timeliness of vehicle availability and display readiness. Reduction in stock discrepancies and damages. Efficiency of coordination between sales and operations Job Type: Full-time Pay: From ₹40,000.00 per month Benefits: Paid sick time Provident Fund Experience: total work: 3 years (Preferred) Work Location: In person