Customer Support Executive

Designation: Customer Support Executive

Location: Patna, Bihar

Joining: Immediate

Hospital Name: Jeevandan Multispeciality Hospital

Job Overview

The Customer Support Executive would be responsible for handling inbound and outbound calls to assist patients, attendants, and other stakeholders with hospital-related inquiries. The role ensures efficient communication, appointment scheduling, and issue resolution while maintaining a high level of patient satisfaction and professionalism.

Key Responsibilities:

1. Call Handling

• Answer incoming calls promptly and professionally.
• Provide accurate information about hospital services, doctors, departments, timings, and procedures.
• Make outbound calls for appointment reminders, follow-ups, patient feedback, and promotional health packages.
• Handle emergency calls and route them to the concerned department as per hospital protocol.

2. Appointment Management

• Schedule, reschedule, and confirm patient appointments using the hospital management system (HMS).
• Coordinate with doctors’ offices, diagnostic departments, and front office staff to ensure smooth scheduling.
• Inform patients about pre-consultation or pre-test requirements.

3. Query Resolution & Customer Service

• Respond to patient queries regarding reports, billing, insurance, and other services.
• Address complaints or concerns courteously and escalate unresolved issues to the supervisor.
• Ensure patient satisfaction through empathetic and efficient communication.

4. Data Entry & Documentation

• Maintain accurate call logs and update patient details in the HMS software.
• Record feedback and complaints as per hospital policy.
• Generate and share daily/weekly call reports with management.

5. Service Quality & Teamwork

• Follow standard scripts and service quality guidelines.
• Participate in training sessions to improve communication and technical skills.
• Collaborate with hospital departments to ensure timely responses to patient needs.

Required Skills & Qualifications:

• Education: Graduate in any discipline or a related field
• Experience: 1+ years of experience in hospital/healthcare call centre, or customer service role.
• Soft Skills:

- Excellent verbal communication skills in English and local language(s).

- Good listening and problem-solving abilities.

- Pleasant and empathetic phone manner.

- Ability to handle high call volumes and remain calm under pressure.

- Proficiency in MS Office and hospital management/call centre software (e.g., CRM systems).

- Team player with a strong sense of responsibility and professionalism

To Apply: Send your CV to hr@jeevandanhealth.org

Job Types: Full-time, Permanent

Pay: Up to ₹250,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person