Customer Support Executive - International Voice Process

Job Title:

Location:

Job Type:

How to Apply:

hr@yogesher.com

About Us:

Yogesher is a healthcare revenue cycle management and medical billing company offering global capabilities & specialized solutions. By using industry-leading technology combined with high-touch relationship building, we allow healthcare practitioners & facilities to focus on patient care, maintain financial independence, and cultivate financial success. An end-to-end value-added services partner for extended.

Position Overview:

We are seeking a motivated and empathetic Contact Centre Executive to join our healthcare contact center. This role is essential in providing outstanding customer service, assisting patients with their inquiries, and ensuring a smooth experience within the healthcare system. The ideal candidate will possess excellent communication skills and a strong understanding of the healthcare industry.

Key Responsibilities:

• Handle inbound and outbound calls, responding to patient inquiries regarding services, appointments, insurance, and billing
• Provide accurate information about medical services
• Assist patients with appointment scheduling, cancellations, and rescheduling
• Address and resolve patient concerns and complaints with empathy and professionalism
• Maintain accurate records of patient interactions and document issues in the CRM system
• Collaborate with other departments to ensure a seamless patient experience
• Stay updated on healthcare policies, procedures, and compliance regulations
• Participate in training sessions and ongoing professional development

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred
• Previous experience in a contact center or customer service role, preferably in the healthcare industry
• Excellent verbal and written communication skills
• Empathetic and patient-focused with a problem-solving attitude
• Proficient in using CRM software and Microsoft Office Suite

Benefits:

• Competitive salary
• Paid time off and holidays
• Opportunities for professional growth and advancement

How to Apply:

hr@yogesher.com

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