Customer Support Executive - Intern

Job Title: Customer Care Executive

Location: Whitefield, Bangalore

Stipened: Paid Internship + Full time opportunity according to performance

About the Role:

We are looking for a highly motivated Customer Care Executive who is passionate about delivering exceptional customer experiences. The ideal candidate will have a customer-obsessed mindset, a systematic approach to problem-solving, and a strong understanding of SOPs and automation tools. This role requires expertise in handling customer queries efficiently and contributing to R&D initiatives for AI-driven calling and automation solutions.

Key Responsibilities:

1.Act as the first point of contact for customers, ensuring prompt and accurate resolution of queries.

2.Deliver exceptional customer experiences by understanding customer needs and providing tailored solutions.

3.Follow and enhance Standard Operating Procedures (SOPs) to maintain consistency and quality in support processes.

4.Identify opportunities to automate repetitive tasks and streamline customer support workflows.

5.Collaborate with the product and R&D teams to provide insights that improve AI-based calling systems.

6.Monitor and analyse customer interactions to suggest improvements for customer satisfaction.

7.Escalate complex issues to the concerned departments while ensuring end-to-end resolution.

8.Maintain accurate records of customer interactions in CRM systems.

9. good analytic, technical and negotiation skill to onboard customer service solution vendors.

Required Skills & Competencies:

1.Customer Obsession: Deep commitment to understanding and solving customer needs.

2.Systematic Approach: Ability to structure problem-solving processes logically and effectively.

3.SOP Knowledge: Experience in designing, implementing, and following SOPs for customer support.

4.Automation Awareness: Familiarity with tools and platforms for process automation.

5.Customer Query Expertise: Strong communication and problem-solving skills to resolve queries effectively.

6.AI Calling R&D Understanding: Basic knowledge of AI-driven calling technologies and willingness to contribute ideas for improvement.

7.Excellent verbal and written communication skills.

8.Proficiency in CRM and customer support tools (e.g., Zendesk, Freshdesk, HubSpot).

Qualification

1.Education: Bachelors degree in any discipline (preferred: Business Administration, Commerce, or related field)

2.Experience:0-2 years of experience in customer service, call centre or related roles. (Freshers with strong communication skills are encouraged to apply.

Benefits of Working with us:

Career Growth: Opportunity to work in a fast-growing kids wear brand with clear career progression paths.

Learning and Development: Gain Exposure to advanced SOPs, automation tools,AI driven customer care innovations.

Skill Enhancement: Hands on experience with CRM platforms and latest customer engagement technologies.

Collaborative environment: Work closely with product, R&D, and operations teams to contribute ideas.

Employee Recognition: Performance based incentives and rewards for delivering excellent customer experience. Opportunity to became the full-time employee of the organisation after 3 months of internship performance evaluation.