Job
Description
As a Customer Support Executive & Integration Specialist, your role involves providing exceptional support to customers on various e-commerce platforms. Your responsibilities include: - Providing top-notch customer support through email, live chat, and scheduled video/phone calls. - Assisting customers with onboarding, troubleshooting, and integrating their stores with platforms like Shopify, WooCommerce, TikTok Shop, and others. - Guiding merchants through API and plugin-based integrations and resolving technical issues efficiently. - Scheduling and conducting product walkthroughs and integration meetings based on customer availability across time zones. - Handling queries from US and Canadian clients with professionalism and a customer-first attitude. - Collaborating with internal teams (engineering, product, sales) to resolve escalated technical or operational issues. - Documenting and updating support interactions, FAQs, and technical articles for self-service portals. - Maintaining high levels of customer satisfaction and contributing to continuous support process improvement. - Thriving under pressure in peak periods and managing multiple tasks while maintaining attention to detail. Qualifications required for this role include: - 2+ years of experience in customer support or technical integration within e-commerce or SaaS. - Strong knowledge of Shopify, WooCommerce, TikTok Shop, and other e-commerce/marketplace platforms. - Familiarity with basic API integrations, plugins, and e-commerce store operations. - Proven experience handling customers from US and Canada, including scheduling across time zones. - Outstanding written and verbal communication skills in English. - Ability to remain calm and composed under pressure and during customer escalations. - Tech-savvy, quick learner, and capable of independently resolving technical challenges. - Willingness to work flexible hours, including evenings or weekends if needed to support client meetings. Preferred qualifications include: - Experience with CRM and support tools such as Zendesk, Intercom, Freshdesk, or HubSpot. - Knowledge of e-commerce operations, order fulfillment, and digital marketing integrations. - Multilingual capability is a plus. This job is full-time with benefits including health insurance and provident fund. The work schedule involves night shifts. A bachelor's degree is preferred and a minimum of 5 years of customer service experience is preferred. Proficiency in English is required for this role. The work location is in person. As a Customer Support Executive & Integration Specialist, your role involves providing exceptional support to customers on various e-commerce platforms. Your responsibilities include: - Providing top-notch customer support through email, live chat, and scheduled video/phone calls. - Assisting customers with onboarding, troubleshooting, and integrating their stores with platforms like Shopify, WooCommerce, TikTok Shop, and others. - Guiding merchants through API and plugin-based integrations and resolving technical issues efficiently. - Scheduling and conducting product walkthroughs and integration meetings based on customer availability across time zones. - Handling queries from US and Canadian clients with professionalism and a customer-first attitude. - Collaborating with internal teams (engineering, product, sales) to resolve escalated technical or operational issues. - Documenting and updating support interactions, FAQs, and technical articles for self-service portals. - Maintaining high levels of customer satisfaction and contributing to continuous support process improvement. - Thriving under pressure in peak periods and managing multiple tasks while maintaining attention to detail. Qualifications required for this role include: - 2+ years of experience in customer support or technical integration within e-commerce or SaaS. - Strong knowledge of Shopify, WooCommerce, TikTok Shop, and other e-commerce/marketplace platforms. - Familiarity with basic API integrations, plugins, and e-commerce store operations. - Proven experience handling customers from US and Canada, including scheduling across time zones. - Outstanding written and verbal communication skills in English. - Ability to remain calm and composed under pressure and during customer escalations. - Tech-savvy, quick learner, and capable of independently resolving technical challenges. - Willingness to work flexible hours, including evenings or weekends if needed to support client meetings. Preferred qualifications include: - Experience with CRM and support tools such as Zendesk, Intercom, Freshdesk, or HubSpot. - Knowledge of e-commerce operations, order fulfillment, and digital marketing integrations. - Multilingual capability is a plus. This job is full-time with benefits including health insurance and provident fund. The work schedule involves night shifts. A bachelor's degree is preferred and a minimum of 5 years of customer service e
