Job Overview: We are looking for a dynamic and resourceful Customer Support Executive & Integration Specialist with exceptional communication skills and hands-on experience in e-commerce platforms such as Shopify, TikTok Shop, WooCommerce , and various online marketplaces. The ideal candidate will be a proactive problem-solver with a passion for customer satisfaction, particularly with US and Canadian clients , and the ability to work in fast-paced, high-pressure environments. Key Responsibilities: Provide top-notch customer support through email, live chat, and scheduled video/phone calls. Assist customers with onboarding, troubleshooting, and integrating their stores with platforms like Shopify, WooCommerce, TikTok Shop , and others. Guide merchants through API and plugin-based integrations and resolve technical issues efficiently. Schedule and conduct product walkthroughs and integration meetings based on customer availability across time zones. Handle queries from US and Canadian clients with professionalism and a customer-first attitude. Collaborate with internal teams (engineering, product, sales) to resolve escalated technical or operational issues. Document and update support interactions, FAQs, and technical articles for self-service portals. Maintain high levels of customer satisfaction and contribute to continuous support process improvement. Thrive under pressure in peak periods and manage multiple tasks while maintaining attention to detail. Requirements: 2+ years of experience in a customer support or technical integration role within e-commerce or SaaS. Strong knowledge of Shopify, WooCommerce, TikTok Shop , and other e-commerce/marketplace platforms. Familiarity with basic API integrations, plugins, and e-commerce store operations. Proven experience handling customers from US and Canada , including scheduling across time zones. Outstanding written and verbal communication skills in English. Ability to remain calm and composed under pressure and during customer escalations. Tech-savvy, quick learner, and capable of independently resolving technical challenges. Willingness to work flexible hours, including evenings or weekends if needed to support client meetings. Preferred Qualifications: Experience with CRM and support tools such as Zendesk, Intercom, Freshdesk, or HubSpot. Knowledge of e-commerce operations, order fulfillment, and digital marketing integrations. Multilingual capability is a plus. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Night shift Education: Bachelor's (Preferred) Experience: Customer service: 5 years (Preferred) Language: English (Required) Work Location: In person

Job Summary: We are seeking a skilled and detail-oriented Software Tester who also has hands-on experience with React.js to join our dynamic team. This hybrid role is ideal for a candidate who is passionate about delivering high-quality web applications through rigorous testing while also contributing to front-end development. You will work collaboratively with developers, designers, and product teams to ensure robust performance and a seamless user experience. Key Responsibilities: Software Testing: Design, develop, and execute comprehensive test plans, test cases, and test scripts (manual and automated). Perform functional, regression, integration, and UI/UX testing. Identify, document, and track software defects and inconsistencies using bug-tracking tools (e.g., JIRA). Collaborate with developers and stakeholders to resolve issues and validate fixes. Develop and maintain automated test scripts using tools such as Jest, Cypress, or Testing Library. Ensure test coverage for all React components and related APIs. Conduct performance, compatibility, and accessibility testing across browsers and devices. Contribute to test strategy, QA processes, and continuous improvement initiatives. React Development: Build and maintain responsive, reusable front-end components using React.js. Translate UI/UX wireframes into functional React code. Collaborate with designers and backend developers to implement new features. Integrate RESTful APIs and ensure front-end consistency and performance. Participate in code reviews, Agile ceremonies, and sprint planning. Required Skills & Experience: Testing Expertise: 3+ years of experience in software testing or quality assurance. Proficiency in manual and automated testing practices. Familiarity with testing tools like Jest, Cypress, Playwright, Selenium, or Testing Library. Strong knowledge of QA methodologies and bug tracking systems. React & Front-End Development: Solid hands-on experience with React.js, React Hooks, and modern JavaScript (ES6+). Experience with state management tools (e.g., Redux, Context API). Strong HTML5/CSS3 and responsive design skills. Familiarity with Git, REST APIs, and front-end tooling (Webpack, Babel, NPM/Yarn). Preferred Qualifications: Experience with TypeScript. Understanding of accessibility standards (WCAG). Exposure to CI/CD tools and pipelines. Familiarity with Next.js, Vite, or similar frameworks. Bachelor's degree in Computer Science, Software Engineering, or a related field. Soft Skills: Excellent analytical and problem-solving skills. Strong attention to detail and commitment to quality. Effective communication and teamwork in Agile environments. Ability to manage multiple tasks and meet deadlines. Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Health insurance Work from home Schedule: Night shift Education: Bachelor's (Required) Experience: total work: 5 years (Required) Work Location: Remote

Job Summary: We are seeking a highly skilled and detail-oriented Software Test Engineer to join our dynamic team. The ideal candidate is passionate about ensuring software quality through structured and comprehensive testing processes. You will collaborate closely with developers, product managers, and other stakeholders to deliver high-performing, reliable, and user-friendly applications. Key Responsibilities: Software Testing: Design, develop, and execute test plans, test cases, and test scripts (manual and automated). Perform functional, regression, integration, and UI/UX testing. Identify, log, and track defects using bug-tracking tools such as JIRA or similar. Collaborate with development teams to diagnose issues, validate fixes, and ensure product quality. Develop and maintain automated test scripts using tools like Cypress, Selenium, Playwright, or similar. Conduct performance, compatibility, and accessibility testing across multiple browsers and devices. Ensure test coverage for core functionalities and APIs. Contribute to the evolution of test strategies and QA processes for continuous improvement. Required Skills & Experience: 2+ years of experience in software testing or quality assurance. Strong knowledge of QA methodologies, testing life cycles, and defect management. Hands-on experience with manual and automated testing techniques. Proficiency in using test automation tools such as Cypress, Selenium, Playwright, or similar frameworks. Experience working with API testing tools such as Postman or Swagger. Familiarity with CI/CD pipelines and integration of test suites in DevOps environments. Working knowledge of bug tracking and test management tools (e.g., JIRA, TestRail). Preferred Qualifications: Experience with scripting or programming in languages such as JavaScript, Python, or Java for test automation. Knowledge of performance testing tools like JMeter or LoadRunner. Understanding of accessibility testing and WCAG standards. Familiarity with Agile/Scrum methodologies. Bachelor’s degree in Computer Science, Software Engineering, or a related field. Soft Skills: Strong analytical and problem-solving abilities. High attention to detail and a passion for quality. Excellent written and verbal communication skills. Ability to work collaboratively in cross-functional teams. Organized and able to manage multiple priorities in a fast-paced environment. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Work from home Schedule: Night shift Education: Bachelor's (Required) Experience: total work: 2 years (Required) Work Location: Remote