Customer Support Executive - Inbound Process

Imarque Solutions

0 - 2 years

1 - 2 Lacs

Chennai

Posted:21 hours ago| Platform:

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Skills Required

Inbound Customer Service Escalations Customer Queries Customer Handling Bpo Customer Service Solving Queries Inbound Calls Voice Process Client Satisfaction Inbound Voice Process Customer Relationship Customer Complaints Customer Retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Oversee customer service operations to ensure high standards of service delivery. Address and resolve customer complaints and inquiries promptly. Conduct training sessions to maintain service quality and team effectiveness. Provide knowledgeable support on products. Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in the CRM . Create reports using MS Office tools (Excel, PowerPoint). Record details of comments, inquiries, complaints, and actions taken . Handle administration, communication, and coordination with internal departments. Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment .. Preferred candidate profile Educational qualification: Bachelor's Degree in any field. Experience : 0-24 months of experience in handling tickets and supporting tools/applications. Fresher may also can apply.

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Imarque Solutions

www.imarquesolutions.com

Information Technology and Services

San Francisco

50-200 Employees

25 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Alice Johnson

COO

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Customer Support Executive - Inbound Process