Customer Support Executive

Hyve Sports is a dynamic and rapidly growing brand committed to delivering high-quality sportswear and athletic products to athletes and sports enthusiasts across the country. Our focus is on offering exceptional customer experience through proactive support and innovative solutions.

Job Summary:

We are looking for enthusiastic and customer-focused individuals to join our support team. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with queries, resolving concerns, and ensuring a seamless customer experience.

Key Responsibilities:

Handle customer inquiries via calls, emails, chat, and social media platforms.

Resolve complaints, returns, order tracking, and product-related issues promptly and professionally.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Collaborate with internal teams (logistics, sales, warehouse) to resolve customer issues.

Document and update customer records based on interactions.

Suggest improvements to processes for better customer experience.

Required Skills:

Proficiency in English and Hindi (verbal & written) is mandatory.

Excellent communication and interpersonal skills.

Problem-solving attitude with a customer-first approach.

Basic computer knowledge and ability to use CRM tools and communication platforms.

Eligibility:

Freshers are welcome to apply.

Candidates with 1–2 years of experience in customer support or a similar role will be preferred.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person