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Head Digital Works
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Customer Support Executive

Customer Support Executive

Head Digital Works

18 years

0 Lacs

Hyderabad Telangana India

Posted:4 weeks ago| Platform:

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Skills Required

support gaming portal analyze scanner reporting communication service retention negotiation development recognition collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

A Multi-Player Gaming Company -Head Digital Works is the pioneer & one of India's largest online skill-gaming companies that develop and operate zeal-driven applications for online gaming enthusiasts. With more than 60 million+ users and multiple brand verticals like A23Rummy and Cricket.com, We have come a long way in the past 18 years. What started from a small garage in 2006 with nothing but a dream - "To become India's leading online gaming portal" has now turned into one of the most profitable start-ups in India that have gone through cycles of angel, venture capital and private equity investments.We're a diverse group of thinkers and doers who are reimagining what's possible to make it easier for all of us to do what we love in new ways.Experience: 0 to 4 yearsLanguageProﬁciency: Tamil+Hindi / Kannada +HindiTo educate users on responsible gaming, communicate Responsible Gaming policies and processes for an organization. Analyze accounts based on Game Scanner reporting. Also, Follow up on escalations from Customer support. Initiate and execute all intervention steps as per the Responsible Gaming policy.

Skills

:Excellent communicationActive listeningWritten skillsUpselling/Cross sellingExceptional customer serviceProduct & Service understandingProblem-solvingMultitasking

Responsibilities

:Bring more conversionsRetain customersHelp organizations grow with higher retention, up-sells, and cross-sellsBuild lasting relationships with customersSolve customer problems in creative waysUtilize negotiation skills

What We Offer -

Competitive salary
Mediclaim Policy - Best in Industry
Flexible working hours
Career Development Program
Best in Industry Reward and Recognition program
Inclusive and Collaborative Work culture
Complimentary snacks are served everyday

If you would want to be a part of this multi-million user company, apply on the given link

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Customer Support Executive