Customer Support Executive

3 years

0 Lacs

Posted:5 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Gutbasket

Customer Support Executive


Role Overview

English and Hindi


Key Responsibilities

  • Call customers who have placed COD orders to confirm order details, delivery address, and contact information.
  • Follow up with shipping providers to resolve non-delivered or delayed orders.
  • Maintain and update the customer CRM system.
  • Communicate with customers in

    English and Hindi

    over phone calls.
  • Draft professional email replies to customer queries.
  • Handle customer queries and feedback over

    email, WhatsApp, phone, and social media

    .
  • Assist with pre- and post-workshop communication to registered participants.


What We’re Looking For

  • 1–3 years of customer service experience (D2C/e-commerce preferred).
  • Excellent communication skills in

    English and Hindi

    (spoken & written).
  • Good email writing and WhatsApp communication etiquette.
  • Ability to handle multiple conversations at once while staying polite and professional.
  • Basic computer skills – Google Sheets, CRM tools, email handling.
  • Problem-solving mindset with patience and empathy.


Bonus Points If You Have

  • Experience working in a startup or D2C brand.
  • Familiarity with shipping/logistics coordination.
  • Comfort with using tools like Shopify, Zoho, Freshdesk, or similar.


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