Customer Support Executive

Job Title:

Location:

Job Type:

Brand:

About Us:

Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support, and were looking for someone who can deliver exactly that.

Key Responsibilities:

• Attend and respond to 

  incoming calls

  , including 

  timely callbacks

   for missed calls
• Provide prompt customer support across 

  Instagram, Facebook, YouTube, and other social media platforms

• Handle 

  WhatsApp Business communication

   via Bitespeed/Zoko or other tools used in the future
• Deliver 

  clear, professional email responses

   for inquiries, issues, and consultation
• Manage 

  international customer queries

   via email, WhatsApp, and video calls
• Conduct 

  video call consultations

   for both Indian and international customers, offering expert guidance on product selection
• Book and manage 

  appointments and trial bookings

   (virtual & in-person)
• Handle 

  returns and exchanges

  , ensuring a smooth, empathetic process aligned with company policy
• Use the 

  Ticket ID system

   to log, track, and resolve customer queries effectively
• Perform timely 

  follow-ups

   for unresolved issues and ongoing cases
• Maintain a 

  friendly, calm, and patient tone

  , even with high-touch or concerned customers
• Ensure 

  top-notch English communication

   written and spoken, suitable for global clientele

• Multitask

   across multiple dashboards: Shopify, email, WhatsApp, CRMs, etc.
• Provide 

  personalized product consultations

  , helping customers find the right fit based on their needs
• Think proactively and 

  solve problems independently

   where possible

Requirements:

• 13 years of experience in 

  customer service

  , preferably with a luxury or D2C brand
• Excellent command of 

  spoken and written English

• Must be 

  comfortable speaking on camera

   for video consultations (India & international)
• Tech-savvy with experience using 

  customer service tools

  , Shopify, and CRM platforms
• Strong 

  empathy, patience, and communication skills

• Ability to 

  multitask

   and manage pressure during high-volume periods
• Familiarity with 

  global customers’ expectations and time zones

   is a plus

Why Join Us?

• Join a 

  premium, fast-growing D2C brand

   with a loyal global customer base
• Be part of a 

  collaborative and high-performance

   support team
• Gain exposure in 

  international customer support

   and consultation
• Work in a modern and supportive office environment at our 

  Greater Noida headquarters

• Training and development opportunities in 

  luxury customer service

Apply here or email us at hr@gemeriahair.in.

Contact Number: +91 9990470797