Customer/ Sales Support

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ABOUT US:

Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support — and we’re looking for someone who can deliver exactly that.

KEY RESPONSIBILITIES:

• Attend and respond to

  incoming calls

  , including

  timely callbacks

  for missed calls
• Provide prompt customer support across

  Instagram, Facebook, YouTube, and other social media platforms

• Handle

  WhatsApp Business communication

  via Bitespeed/Zoko or other tools used in the future
• Deliver

  clear, professional email responses

  for inquiries, issues, and consultation
• Manage

  international customer queries

  — via email, WhatsApp, and video calls
• Conduct

  video call consultations

  for both Indian and international customers, offering expert guidance on product selection
• Book and manage

  appointments and trial bookings

  (virtual & in-person)
• Handle

  returns and exchanges

  , ensuring a smooth, empathetic process aligned with company policy
• Use the

  Ticket ID system

  to log, track, and resolve customer queries effectively
• Perform timely

  follow-ups

  for unresolved issues and ongoing cases
• Maintain a

  friendly, calm, and patient tone

  , even with high-touch or concerned customers
• Ensure

  top-notch English communication

  — written and spoken, suitable for global clientele

• Multitask

  across multiple dashboards: Shopify, email, WhatsApp, CRMs, etc.
• Provide

  personalized product consultations

  , helping customers find the right fit based on their needs
• Think proactively and

  solve problems independently

  where possible.

REQUIREMENTS:

• 1–3 years of experience in

  customer service

  , preferably with a luxury or D2C brand
• Excellent command of

  spoken and written English

• Must be

  comfortable speaking on camera

  for video consultations (India & international)
• Tech-savvy with experience using

  customer service tools

  , Shopify, and CRM platforms
• Strong

  empathy, patience, and communication skills

• Ability to

  multitask

  and manage pressure during high-volume periods
• Familiarity with

  global customers’ expectations and time zones

  is a plus

WHY JOIN US?

• Join a

  premium, fast-growing D2C brand

  with a loyal global customer base
• Be part of a

  collaborative and high-performance

  support team
• Gain exposure in

  international customer support

  and consultation
• Work in a modern and supportive office environment at our

  Greater Noida headquarters

• Training and development opportunities in

  luxury customer service

Apply here or email us on hr@gemeriahair.in.