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Teleperformance (TP)
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Customer Support Executive (Fresher/Exp) For Gurgaon

Customer Support Executive (Fresher/Exp) For Gurgaon

Teleperformance (TP)

0 - 3 years

0 - 2 Lacs

gurugram delhi / ncr

Posted:4 days ago| Platform:

Apply

Skills Required

inbound process communication skills customer support bpo voice voice process inbound voice process cce customer support executive customer service customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Teleperformance Hiring for Fresher/ Exp for Gurgaon location

Job Responsibilities-

Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
Meet call handling quotas and individual and team sales targets
Gather and analyse client data to identify possible products or services to recommend to management
Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
Follow communication protocols, rules, and policies

Process Requirements :

- Graduation is mandatory.

- Goodcommunication in English [ Verbal & written ]

- Graduate Fresher/Under-graduate with 1 yr exp on paper can also apply

Benefits :

1. 6 days working

2. PF, Insurance, Mediclaim,Gratuity Benefit

Please carry a copy of your resume & mention "Geeta"

Contact -HR Geeta Mehra- 9625961275

Location - Teleperformance , 96-97 Udyog Vihar phase 4 Landmark Opposite Airtel Building

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